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Systems Engineer - Global IT Operations Center
Lixil
Monitor and resolve IT system alarms, 24x7 support, KPI reporting.
1d ago
Junior (1-3 years)
Full Time
Gurugram, Haryana, India
Office Full-Time
Company Size
48,660 Employees
Service Specialisms
Home construction
Renovation
Maintenance management
Real estate transactions
Real estate management
Brokerage
Housing-related financial services
Curtain walls
Sector Specialisms
Housing
Building Materials
Sanitary Ware
Windows
Doors
Interiors
Exteriors
Structural Materials
Role
What you would be doing
sla management
incident resolution
issue escalation
alarm monitoring
monitoring tools
kpi reporting
- Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
- Participate in training and development to stay updated on new technologies and procedures
- Handle and solve IT simple incidents by referring SOPs or KEDB (Know Error Database)
- Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
- Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
- Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
- Respond to critical and major system alarms on a 24x7 basis
- Handle and solve IT simple tasks by referring SOPs or KEDB (Know Error Database)
- Continuously monitor system alarms from all kinds of IT devices in LIXIL
- Collaborate with other Digital team members to ensure seamless support operations
- Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
- Provide monitoring and KPI reports regularly and upon request
What you bring
jira
comptia a+
itil
it degree
multi-tier support
problem-solving
- Basic understanding of computer systems, networks, and software applications
- Familiarity with ticketing systems, preferably Jira, is an advantage
- IT certifications (e.g. CompTIA A+, ITIL Foundation) are a plus
- Ability to manage multiple tasks simultaneously
- Experience in a customer service or technical support role
- Excellent communication skills, ability to explain technical concepts to non-technical users
- Experience in a multi-tiered support environment
- Minimum 1- 3 years of Working experience / Freshers having relevant IT Certifications (e.g. CompTIA A+, ITIL Foundation)
- High school diploma or equivalent; a degree in Information Technology or a related field is a plus
- Strong problem-solving skills and the ability to follow documented procedures
- Please note that this position requires working in Shifts
- Willingness to work some shifts and weekends if necessary
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Born 2011
Year of founding
Company formed through merger in 2011.
Four Units
Core business areas
Operations organized into four business divisions.
Multi-Billion Revenues
Annual revenue scale
Generates billions of dollars in annual revenue.
Heavy R&D Investment
Commitment to innovation
Significant resources allocated to research and development.
- Designs and builds everything from faucets, toilets, kitchens, doors, and windows to complete curtain walls.
- Growth fueled by acquisitions of Permasteelisa, American Standard, and GROHE, expanding its global presence.
- Products featured in iconic structures such as The Shard, Sydney Opera House, and IFC Hong Kong.
- Partners on innovative projects ranging from smart-home sensors to reinvented household toilets.
- Brand lineup includes INAX, GROHE, and DXV, blending heritage, design, and innovation.
- MAKE BETTER HOMES A REALITY FOR EVERYONE, EVERYWHERE
- Do the Right Thing
- Work with Respect
- Experiment and Learn
- Work with Respect
- Deliver on Commitment
- Embrace Quality
- Inspire Passion
- Pursue Growth
90% reduction target
Net-zero CO₂ emissions goal by 2050
Aims to reduce Scope 1, 2, and 3 emissions by 90% by 2050, with the remaining 10% offset through carbon removal.
50.4% reduction
Mid-term Scope 1 & 2 target by 2030
Committed to reducing Scope 1 and 2 emissions by 50.4% by 2030 compared to FYE 2019 levels.
94.1% energy‑saving faucets
Sold in Japan
Over 94% of faucets sold in Japan are designed to save energy and water.
99.4% water‑saving toilets
Adopted in Japan
Nearly all toilets sold in Japan are water-saving models.
- Published 2025 TCFD/TNFD Disclosure Report including analysis of >90% of SBTN High Impact Commodity List raw materials
- Science-Based Targets initiative (SBTi) approval in March 2024 for both near-term and net-zero targets
- Registered as TNFD Early Adopter in December 2023, integrating LEAP (Locate-Evaluate-Assess-Prepare) approach
- High-performance windows for new detached houses sold in Japan: 93%
30% Female Board
Female Representation on Board
30% of board members are women as of June 2021, with a target for gender parity by 2030.
17.4% Female Managers
Female Representation in Management
17.4% of managers are women as of March 31, 2025.
1point Rise
Psychological Safety Score
The global psychological safety score increased by 1 point year-over-year in the LIXIL Voice survey.
- Target for gender parity (50:50) for directors/executive officers by 2030, with a 30% female target for managerial positions.
- 125 D&I workshops delivered to ~6,000 managers (86% of total) in FYE 2024.
- Five global ERGs launched in FYE 2022: Gender Equity, Multicultural, Ability, Working Parents & Caregivers, LGBTQ+.
- 12 events held during Global Diversity Awareness Month in FYE 2024.
- Implemented policies: no dress code, unified job titles ('leader'), flexible work, and enhanced parental/personal leave.
- Sub-titling for hearing-impaired and non-native speakers; AI-based speech-to-text in online showroom via ERG feedback.
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