Receptionist/Customer Fulfillment Representative

Description

• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
• Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
• Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
• Assist with identifying and executing profitable growth projects to implement for key GSO accounts
• Proactively manage customer open order data to maximize fill rates and customer satisfaction
• Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
• Assist in continually improving customer service levels which exceeds customer requirements and expectations
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process

Requirements

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
• Prior experience in the distribution industry a plus
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Travels to offsite locations - Occasionally – up to 20%
• Highly organized with ability to prioritize and manage multiple tasks and deadlines
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Up to 25 pounds - Occasionally – up to 20%
• 4 Year / Bachelor's Degree - Preferred
• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Proven problem solver with strong attention to detail
• Goal oriented and self-motivated with ability to work both independently and within a team environment
• Demonstrated self-starter with resilient personal initiative
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
• Customer service oriented with solid verbal and written communication skills
• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
• Up to 10 pounds - Occasionally – up to 20%
• High School or GED - Required
• Proven experience in data mining, analyzing, and reporting out on large data sets
• Handles or works with potentially dangerous equipment - None
• 2+ years of customer service, sales, or related experience
• Up to 50 pounds - None
• Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools

Benefits

• Short-Term and Long-Term Disability Insurance
• Tuition Reimbursement
• Employee Discount Programs
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Medical, Dental, and Vision Insurance
• Professional Training & Development Programs
• Commuter Transit Benefits
• 401K with Employer Match
• Health & Wellness Programs
• Paid vacation and sick time
• Flexible Spending Accounts
• Career Advancement Opportunities – We like to promote from within
• Paid company holidays plus flexible personal days per year
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance