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Customer Service Representative
Overhead Door Corporation
23d ago
$35,000
Junior (1-3 years)
Full Time
Spokane Valley, WA
Office Full-Time
Company Size
3,198 Employees
Service Specialisms
Manufacturing
Installation
Maintenance
Repair
Custom Solutions
Sector Specialisms
Residential
Commercial
Institutional
Industrial
New Construction
Remodel Projects
Dock Equipment
Air Curtains
Role
What you would be doing
order review
sales processing
purchase orders
documentation management
client support
sales coordination
- Review orders for accuracy, quantity, specifications, and delivery dates
- Process and generate sales orders for builders and salesmen
- Assist with other sales and administrative duties as needed to support overall business operations
- Act as the primary point of contact for builder inquiries via phone and email
- Accurately Write and enter purchase orders based on specifications received from builders, often by extracting informatoin from their website
- Manage and maintain accurate order documentation and customer files
- Answer phone calls, address customer questions, and trouble shoot concerns regarding products, services, and order status
What you bring
microsoft office
high school diploma
communication skills
experience required
skills required
teamwork
- Proficiency in Microsoft Office including Word and Excel.
- High School Diploma or GED.
- Excellent written and verbal communication skilld
- One to three years related experience or training; or equivalent combination of education and experience.
- Mathematical, Reasoning, and Language skills are required.
- Ability to work independently and as a team
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1921
Year of Establishment
Established in 1921 by C.G. Johnson, who pioneered garage door innovation.
25+ Facilities
Production Network
Operates over 25 production facilities across the US and UK.
450+ Distributors
Global Reach
Maintains a network of over 450 distributors worldwide.
$1B - $5B Revenue
Financial Scale
Generates annual revenue between $1 billion and $5 billion.
- Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation.
- Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics.
- Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs.
- Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations.
- Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.
- Our People are our greatest strength! We recognize our People’s achievements and their contributions to our collective success. We support their well-being and are committed to their continued development to ensure a strong, sustainable future.
- We take the very best care of our Customers! We work relentlessly to understand our customers’ needs and do our very best to help them succeed for our mutual benefit.
- We strive to always Do What’s Right! We act with integrity and transparency to instill the highest level of trust.
- We aspire to Be Extraordinary today, while building an even better future! We go beyond expectations in our quality of work, ownership of outcomes, and effort to achieve winning results.
60.75% Recycled Material
Steel Products Sustainability
Steel products are composed of a significant portion of recycled materials,made up of post-consumer and post-industrial components.
20–25% Recycled Content
Glass in Doors
Glass used in doors includes a substantial proportion of recycled materials, contributing to resource conservation.
R-17.5 Thermal Efficiency
Highest in the Industry
Thermacore® doors provide exceptional thermal performance,leading the market in energy efficiency.
100% Recycled Wood Fiber
EcoBuilt Panels
EcoBuilt™ panels are crafted from 100% recycled wood fiber and are SCS-Certified for sustainability.
- Rigid polyurethane foam insulation contains no CFCs, HCFCs or VOCs.
We value diversity;
Cultural commitment to inclusion
The company's culture actively supports diversity, reflects it in its communities, and acknowledges the demand for it from an increasingly diverse customer base.
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