L&D Manager

Monitor training budgets and report on training effectiveness to leadership.

Foster a learning culture across corporate and retail functions.

Collaborate with retail operations, sales, and design teams to identify skill gaps and build effective upskilling programs.

Lead talent development initiatives, including high-potential programs, succession planning, and leadership coaching.

The Senior Manager – Learning & Development will be responsible for designing and executing learning strategies, leadership development, and capability-building programs aligned with business goals. A key focus will be driving performance through learning interventions tailored to the dynamic retail environment within the interior solutions space.

Drive onboarding, product knowledge training, and customer experience modules for frontline staff.

Develop and implement L&D strategy aligned with business objectives and organizational growth.

Design and deliver training programs (classroom, virtual, on-the-job) across functional, behavioral, and leadership domains.

Build frameworks for assessing learning impact and ROI.

Manage learning platforms, LMS administration, and digital learning solutions.

Partner with external vendors, consultants, and content providers to deliver best-in-class learning experiences.

Knowledge of adult learning principles and instructional design.

Graduate/Postgraduate in HR, Education, or related fields.

Strong exposure to the retail industry, ideally in roles focused on frontline workforce training.

Proven ability to lead cross-functional learning projects and manage senior stakeholders.

Hands-on experience in designing content, facilitation, and using LMS/e-learning tools.

Strong analytical, communication, and people management skills.

Agile mindset with a focus on innovation and learner-centric approaches.

7-9 years of experience in L&D, with at least 5 years in a managerial role.

• Experience with digital L&D platforms.