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Manager, Customer Experience
Bread Loaf Corporation
Lead SaaS product strategy, backlog, delivery, and a Business Analyst team.
3d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Cleveland, OH
Office Full-Time
Company Size
50 Employees
Service Specialisms
Planning
Design
Integrated Project Management
Historic Preservation
Construction Management
Sector Specialisms
Buildings
Green Buildings
Architecture
Planning
Design-Build Delivery
Construction Project Management
Civil & Structural Engineering
Environmental Specialization
Role
What you would be doing
product roadmap
backlog management
user stories
sprint planning
uat testing
stakeholder liaison
- Promote collaboration, innovation, and ownership within the team.
- Define and communicate a clear product vision aligned with business objectives.
- Stay current with product releases and recommend relevant features for adoption.
- Facilitate discovery sessions and workshops to gather requirements and feedback.
- Guide Agile feature teams (PODs) through sprint planning, reviews, and retrospectives.
- Develop and maintain a product roadmap that reflects priorities and timelines for delivery.
- Conduct UAT and ensure successful handoff to support teams.
- Conduct regular performance reviews and support career development.
- Lead initiatives to improve user experience, data quality, and process efficiency.
- Act as the primary liaison between business units, end users, and the development team.
- Own and manage the product backlog, ensuring it is visible, transparent, and prioritized.
- Expected to champion continuous improvement, proactively identifying opportunities to enhance processes, tools, and team dynamics.
- Manage and mentor a team of Business Analysts, fostering growth and accountability.
- Analyze platform usage and performance to identify opportunities for enhancement.
- Align with Experience Designers, SMEs, and analytics teams to ensure cohesive delivery.
- Monitor progress and resolve issues that may impede delivery.
- Serve as the voice of the customer and business stakeholders in all product decisions.
- Write and refine user stories with clear acceptance criteria.
- Collaborate with cross-functional teams to ensure stories are well understood and ready for development.
What you bring
saas
agile/scrum
ado
jira
salesforce
business analyst
- 3+ years of experience in SaaS Product Ownership, administration, or business analysis.
- SaaS Administrator or Manager, Business Analyst certification preferred.
- Proven experience working in Agile/Scrum environments.
- Familiarity with tools like ADO, Jira, or similar backlog management systems.
- Background in manufacturing, distribution, or customer experience operations.
- Willingness to own Salesforce Service Cloud/Field Service and support Sales Cloud, Marketing Cloud, and Experience Cloud capabilities.
- Experience with SaaS integrations and third-party applications.
- Experience managing direct reports or leading cross-functional teams.
- Willingness to travel an average of 25% for stakeholder engagement, workshops, and team collaboration.
- Excellent communication, facilitation, and stakeholder management skills.
- Remote work is supported and encouraged, with a strong emphasis on building relationships through video meetings and active virtual collaboration.
- Core working hours are 8:00 AM to 5:00 PM Eastern Time.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a mission to provide exceptional construction management services, Bread Loaf Corporation has grown into a trusted leader in the field.
- Specializes in a range of sectors, offering expertise in buildings, residential, commercial, and heavy civil projects.
- Known for its attention to detail and commitment to quality, the company has successfully managed large-scale infrastructure projects.
- Bread Loaf Corporation’s history reflects a dedication to delivering top-tier results, consistently meeting the needs of clients across various industries.
- Typical projects include residential developments, commercial spaces, and intricate infrastructure undertakings, all carried out with a focus on precision.
- Bread Loaf Corporation’s team combines industry experience with innovative solutions, making them a go-to partner for complex construction projects.
- With a strong track record, Bread Loaf Corporation continues to build on its legacy, providing high-quality services across the United States.
- Integrity: We believe in doing the right thing even when no one is watching.
- Excellence: We strive for excellence in everything we do, delivering high-quality results.
- Collaboration: We foster a collaborative environment that encourages open communication and teamwork.
- Innovation: We embrace creativity and continuously seek new ways to improve and grow.
- Accountability: We take ownership of our actions and deliver on our promises.
Net zero by 2050
Environmental Goal
The target year for achieving net zero emissions.
- Committed to reducing environmental footprint across all projects.
- Targets include reducing greenhouse gas emissions and promoting energy efficiency.
- Implementing green building practices, including LEED-certified projects.
- Sustainability initiatives focus on material sourcing, waste reduction, and water conservation.
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