Services Manager - Technical Support Generator/Turbine Controls

Description

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Requirements

• Power Plant Controls Troubleshooting & Technical Support Experience.
• Experience with GE Control System products.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Strong agent of change with focus on executing efficiently in a complex, diverse and dynamic cross-functional global matrix organization.
• Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results.
• GE OTArmor
• Operation knowledge of GE Gas turbine and steam turbine
• Power generation experience.
• GE Excitation system (EX2100e/EX2100) and static stater system (LS2100e/ LS2100)
• GE Control Systems (Mark VIe/MarkVI)
• Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results.
• Effective decision making skills that leads to long term customer & business success.
• Proven track record of delivering results and leading teams in a dynamic business environment.
• Strong Organizational, Analytic, and problem solving skills.
• Strong decision-making skills.
• Knowledge on HMI software like Cimplicity will be added advantage
• Proficiency with computer tools (Excel, Word, PowerPoint etc.).
• Bachelor's degree from an accredited university or college in engineering field other technical area and 2 years in generator or turbine controls Or high school diploma / GED with at least 6 years of experience in in generator or turbine controls.
• Self-motivated, self-starter capable of remaining flexible to changing work priorities.
• Demonstrated strong interpersonal skills and ability to coach/mentor effectively.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Experience working with global teams and previous global responsibilities

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance