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Service Manager - Restoration Services
Right Restoration Partners
Manage field restoration crews, coordinate service delivery and customer experience.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Philadelphia, PA
Field
Company Size
- Employees
Service Specialisms
Restoration
Construction Services
Project Management
Consulting
Design
General Contractor
Sector Specialisms
Flood Damage Restoration
Water Damage Repair
Fire Damage Restoration
Reconstruction Services
Environmental Remediation
Pack-out and Storage Services
Role
What you would be doing
dispatch ops
job scheduling
equipment coordination
field documentation
billing coordination
safety compliance
- Collaborate with Mitigation Sales Specialists and Crew Chiefs to ensure seamless handoff from call intake to on-site service.
- Support Crew Chiefs and Technicians in delivering jobs safely, on time, and at high quality; resolve escalations and troubleshoot field challenges.
- Ensure all referral and D2C marketing leads are answered within minutes — setting the tone for excellent customer service and rapid response.
- Monitor call response times, dispatch speed, and customer satisfaction metrics; coach team members for continuous improvement.
- Partner with Billing and Collections to quickly resolve missing documentation, customer questions, or disputed invoices.
- Supervise the Dispatch/Customer Experience team to provide compassionate, knowledgeable first-call handling, scheduling, and job entry.
- Build strong collaboration across Dispatch, Mitigation Sales, Production, and Billing/Collections.
- Monitor job completion to billing cycle times; drive improvements in “days to cash” through tighter collaboration between field and back office.
- Oversee daily operations of mitigation crews, including job assignment, site readiness, and compliance with company standards.
- Coordinate material and equipment availability, ensuring crews are properly equipped for each job.
- Hire, train, and mentor Dispatch/Customer Experience staff, Crew Chiefs, and Technicians.
- Ensure accurate documentation from field teams (job logs, photos, signed work authorizations) to support billing accuracy.
- Conduct performance reviews and provide coaching to strengthen accountability, customer service, and operational skills.
- Reinforce a culture of safety, compliance, and professionalism on every job site.
What you bring
xactimate
iicrc
leadership
3+ years
customer communication
insurance
- Familiarity with restoration estimating/documentation tools (Xactimate, Encircle, Xcelerate, etc.) preferred.
- Certifications (IICRC, or relevant remediation/mitigation credentials)
- Strong leadership in a high-volume, time-sensitive service environment.
- 3+ years in restoration/mitigation or related service management (dispatch, production, customer service).
- Excellent customer communication skills — able to reassure customers in stressful situations.
- Valid driver’s license; ability to travel locally to job sites as needed.
- Experience working with insurance carriers and/or direct-to-consumer service models.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 2024
Company Launch
Established in October 2024 by Percheron Capital, the company has quickly emerged as a national leader in emergency restoration services.
30+ Years Experience
CEO Expertise
Rob Comstock, with over three decades of experience scaling service-based companies, leads the organization with proven leadership skills.
$3B Assets
Backing Strength
Backed by a private equity firm managing over $3 billion in assets, the company is well-funded to expand and grow its operations.
- Boasting over 50 years of collective industry experience, their teams tackle urgent scenarios—from burst pipes to fire-damaged structures—with swift, 24/7 response.
- Typical projects include water damage mitigation, smoke and soot cleanup, mold and asbestos remediation, full-scale reconstruction, and pack-out/storage operations.
- They adhere to IICRC standards and serve communities across the Southwest and Northeast, with plans for broader U.S. expansion.
- Backed by a private equity firm managing over $3 billion in assets, they've invested heavily in talent, technology, and lead-generation to fuel growth.
- Their rebuild teams manage everything from demolition and debris removal to structural repairs, finishing work, permitting, inspections and insurance coordination.
- Before-and-after transformations showcase their attention to detail and ability to restore homes to pre-loss—or better—conditions.
Over 50 years
Years of Experience
Combined expertise of the team reflects extensive knowledge and reliability.
24/7 emergency
Rapid Response Service
Provides urgent assistance around the clock, ensuring quick support whenever needed.
- Done Right, Right Now, Guaranteed.
- Strict adherence to Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards to ensure remediation quality and professionalism
- Free, no‑obligation assessments and transparent quotes under 'All insurance accepted' policy
- No explicit environmental or sustainability strategy, goals, net zero targets or results are disclosed on the website or LinkedIn profile
- No DEI strategy, gender statistics, goals, or outcomes are disclosed on the website or LinkedIn profile.
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