Customer Support Accounts Officer-UAEN

Description

Conduct quality audits, prepare reports, and ensure SLA compliance

Coordinate with Finance for payment reconciliations

Coach and mentor junior staff through training and feedback

Preparing and interpreting service and performance report

Ensuring adherence to defined SLAs and internal control

Monitor and report performance, identifying process gaps

Manage online customer transactions, escalations, and ensuring SLA adherence and CRM accuracy

Managing customer requests, renewals, and escalations through CRM and digital channel

Conducting training and feedback sessions for junior staff

Identifying opportunities for automation and workflow enhancement

Ensure compliance with information security policies

Participate in CRM testing and rollout initiatives

Handling complex cases, ensuring quality and professional communication

Responsible for overseeing and managing customer service operations through CRM and digital service platforms, escalations, and online transactions. Ensures adherence to SLAs, accuracy of records, and timely case resolution. Supports process improvement, provides coaching to junior staff, and drives satisfaction through quality monitoring, reporting, and system enhancement participation.

Provide performance insights to management through reports

• Verifies rent payments, sublease renewals, and financial records. Coordinates with Finance for reconciliation and supports initiatives for revenue assurance and timely rent collection

Requirements

CRM System Proficiency

• Bachelor’s degree in Business Administration or related field
• Proficiency in CRM systems, SLA monitoring, and reporting
• Minimum 5 years of relevant experience in customer service operations, preferably in real estate
• Strong communication, analytical, and leadership skill(Desirable)
• Experience in digital transformation or automation initiative
• Certification in customer service excellence, CRM, or process improvement

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance