Technical Specialist (Azure Infrastructure Specialist) - REPOST

Overview

Manage and support Azure hybrid data centre infrastructure for City of Vancouver.

Key Responsibilities

• infrastructure config
• system monitoring
• change control
• incident management
• documentation
• vendor coordination

Tasks

-Participates in the development and evaluation of technical specifications to support the procurement process. -Responsible for the configuration and optimization of infrastructure hardware and software. -Follows all corporate policies, procedures and processes such as VanRIMS and ITIL. -Responsible for establishing and following change control processes including functionality testing, including system security. -Uses digital workflow platform to manage and update service requests and incidents. -Responsible for maintaining system uptime and integrity while adhering to City policies and industry best practices. -Responsible for performing all work while adhering to existing security policies. -Responsible for monitoring the Systems team’s queue and applying ITIL best practices while working with IT Service Desk Software to resolve tasks and requests assigned to the team in a timely and efficient manner. -Responsible for implementing automated audit trails and managing log processes of enterprise infrastructure. -Responsible for creating and updating build documentation for new enterprise infrastructure systems. -Responsible for monitoring and protecting the security of enterprise systems. -Responsible for overseeing/advising on small projects and reporting on work progress for new enterprise systems. -Responsible for the monitoring of enterprise infrastructure and services according to project specifications. -Responsible for working with various departments to establish/install new technology and services. -Recommend and participate in the development of IT standards and policies -Participates in the development of standards, policies, systems, and applications. -Responsible for planning for the replacement of end-of-life infrastructure. -Responsible for planning and developing patching and upgrade schedules of infrastructure while adhering to industry best practices such as end-to-end testing. -Responsible for documenting system testing procedures and plans. -Responsible for creating and updating documentation according to established standards for configurations, procedures, standards, and audit information. -Responsible for monitoring and reporting on systems’ capacity, performance, and uptime. -Plan, design, install, configure, test, and deliver enterprise system infrastructure and services according to project specifications. -Responsible for investigating, reporting, testing, identifying and resolving system software problems that affect the operational performance of enterprise systems and services and is in charge of working with external vendors or consultants in solving all technical problems. -Participates in conducting technical & IT industry; research, reporting on industry trends, the feasibility of technologies and products and technology alternatives. -Acts as a communication hub between internal groups, external resources (consultants and support), project managers, and business users. -Participates in the assessment of existing and potential infrastructure equipment and services. -Responsible for working with business customers to complete requirement assessments. -Responsible for analytical work in planning, designing, supporting, monitoring, and maintaining the City's system infrastructure, services, IT standards and policies -Responsible for providing problem resolution for calls referred by Help Centre.

Requirements

• azure
• docker
• kubernetes
• terraform
• ci/cd
• bachelor

What You Bring

-Ability to meet transportation requirements -Experience working in a public sector or service-oriented environment is preferred. -Ability to identify implementation options, tasks, risks, and schedules, write design documents, and evaluate the risks, benefits, and return on investment of technology implementations -Deep understanding of container technologies (Docker, container runtimes), monitoring, logging, and security best practices in cloud-native ecosystems. -Ability to keep abreast of innovations in Azure offerings and integrate new technologies to enhance system capabilities -Ability to work collaboratively with development and operations teams to support application deployments and integrate cloud infrastructure with DevOps workflows -Ability to develop Infrastructure as Code (IaC) solutions using Azure-native tools including Bicep and ARM templates, PowerShell, and Azure CLI to automate deployment processes -Ability to assess, plan, and implement migrations from on-premise infrastructure to cloud services. -Extensive knowledge of municipal business processes. -Thorough knowledge of the characteristics and capabilities of computer hardware and operating systems. -Strong DevOps experience with CI/CD pipelines, infrastructure as code (IaC), and automation tools such as Helm, Terraform, and Ansible. -Ability to collect, analyze, and evaluate information required for performance, capacity and availability management, and planning. -Thorough knowledge of the equipment and practices used in computerized data processing -Thorough knowledge of design, deploy, and maintain scalable and secure Azure cloud infrastructure solutions -Ability to monitor cloud systems to ensure optimal cost and performance and rapidly address scalability and reliability issues -Ability to create architecture, deployment, testing, migration, and operational documentation -Operational and basic project management skills: results-focused, collaborative, and team-oriented. -Ability to discuss approach and recommendations with business application and system owners, and make appropriate technology decisions for implementation and configuration -Ability to evaluate and make recommendations on proposed hardware and software acquisitions. -Ability to evaluate, refine, and enforce security policies, ensuring adherence to regulatory standards and best practices -Ability to develop, execute, test, and maintain complex technology lifecycle, business continuity, and disaster recovery plans -Ability to communicate effectively both orally and in writing. -University graduation at the Bachelor level in Computer Science or the Physical Sciences and a minimum of three years of related working experience in a technical support environment or an equivalent combination of training and experience. -Ability to identify issues, provide notification, and resolve complex technical problems and challenges -Ability to establish and maintain effective working relationships with users, staff/peers, and vendors. -Expertise in Kubernetes architecture, deployment, scaling, and managing containerized applications in production environments. -General understanding of public sector legal requirements, guidelines, and processes. -Ability to work under pressure, manage multiple priorities, and respond to requests promptly. -Ability to create and deliver presentations to project teams, business stakeholders, steering committees, and senior management -Considerable knowledge of ITIL IT Service Management practices for configuration, incident, problem, major incident and change management -Considerable knowledge of team-specific IT infrastructure and services (Service Catalog).

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About City Of Vancouver

-The City of Vancouver is committed to enhancing the city's livability and sustainability through its services. -It oversees the development of infrastructure and the implementation of policies to support growth. -The city actively engages in residential, commercial, and public sector projects to meet evolving needs. -Notable for its comprehensive approach to urban planning, transportation, and environmental management. -Vancouver stands as a beacon of urban development with projects that integrate technology and sustainability. -Has led a series of landmark initiatives in housing, green spaces, and public transportation expansion.

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