Warranty Support Specialist

Description

• Final Review of assigned Internal and Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
• Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
• Close all assigned Work Orders/Segments.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Submit Warranty and PIP claims to the Manufacturer as assigned.
• Continual monitoring of the Manufacturer’s Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.

Requirements

• Excellent oral and written communication skills
• Strong organizational skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
• Strong computer skills
• General understanding of mechanical/technical terms preferred
• Strong customer service skills
• Knowledge of service process and procedures

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance