Business Coach

Description

• Provide one-on-one individualized business advising and technical assistance to microenterprise and small business owners and/or businesses; identify business needs and provide best practices to assist with stabilizing, recovering, and rebuilding their business.
• Manage the execution of the work plan to support businesses by analyzing the specific business and industry data in finance, marketing, management, and operations, supporting the development of business plans and financial packages, calculating, and interpreting financial statements, troubleshooting to identify problems and areas for improvement, operations management, and legal structures
• Assist with organizing and promoting high quality collaborative business training programs that are responsive to the needs of the business community.
• Obtain feedback from clients regarding services provided, including satisfaction, impacts and success
• Maintain detailed tracking of economic impact for businesses served.
• Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.
• Participate in CRCD staff events, planning events and retreats as needed.
• Maintain accurate, complete, timely and confidential client files in Salesforce database for review and reporting
• Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given.
• Identify other technical assistance providers that support the growth of small business and utilize those services as appropriate for client success.
• Support activities to ensure the center meets or exceeds annual goals and milestones and operates in compliance with program and network policies and procedures
• Perform outreach to businesses, provide support, refer them to available resources and serve as business community advocate for recovery help.

Requirements

• from various industries on multi-faceted business concepts to a positive outcome that directs their path to success. Must be able to help clients with all facets of the business planning process.
• Experience in providing consulting, advising, coaching & technical assistance to small businesses
• Working knowledge of data analysis and performance/operation metrics
• Ability to travel with access to reliable transportation, valid driver's license, and car insurance as required by law.
• Working knowledge of MS Office
• Adaptability – ability to modify actions, direction or approach to changing situations and expectations in a respectful and professional manner
• Demonstrate knowledge of community resources & services.
• Bachelor’s degree in Business Administration (B.A.) or related field marketing, finance, and management from a four-year college or university
• Be available to attend community outreach and engagement events outside of traditional work schedules.
• Business Insight – keen ability to analyze, understand and deal with a business situation in a manner that is likely to lead to a positive outcome.
• Personal Effectiveness/ Time Management - ability to strategically utilize time and resources to manage priorities, timelines, deadlines, and details under pressure, with accuracy, and to a high level of proficiency.
• BA in Business Administration or relevant field
• Aptitude in decision-making and problem-solving
• Client needs may require some evening or weekend appointments in person or by phone or e- mail or travel from the BSC location to a client’s business location in the region.
• Presentation/ Facilitation Skills – ability to present, facilitate and lead small and large groups
• 2 years of relevant work experience providing consulting, advising, coaching and technical assistance to micro and small businesses and organizations affiliated with entrepreneurial programs, small business programs, and/or economic development programs.
• Teamwork Oriented – ability to effectively align within a collaborative effort to achieve common goals and outcomes and work for the good of the team.
• Possess the ability to prioritize, organize, coordinate, and complete complex tasks using independent judgment, accuracy, and speed
• Ability to provide quality customer service and demonstrate a commitment to professionalism and client satisfaction
• Excellent interpersonal and public speaking skills
• Demonstrate effective interpersonal and communication skills, including written skills, public speaking, active listening, attention to detail, creative problem solving, and the ability to handle difficult people.
• Consultation/ Advising Skills – ability to effectively analyze, interpret, and coach clients
• Technical Capability – strong proficiency in fundamental office and computer equipment as well as software programs such as Microsoft Office Suite, CRM platforms, cloud-based software applications, and data tracking systems and tools (e.g., MIS)

Benefits

• Discount pet insurance through ASPCA
• Whole life insurance with cash benefits
• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Flexible Spending Account (FSA)
• 529 Educational Savings Plan from Principle
• Short & Long Term Disability
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• Identity Theft Protection and Legal Services
• Generous work/life balance
• 401k eligibility from day one & up to 3% matching after one year

Training + Development

Interview process

Visa Sponsorship

Security clearance