Provides end‑to‑end metering, billing, installation, maintenance and ESCo management for heat networks.
Admin role handling resident account closures, updates, and new setups.
14 days ago ago
£24,664 - £24,664
Entry-level, Junior (1-3 years)
Full Time
Peterborough, England, United Kingdom
Hybrid
Company Size
72 Employees
Service Specialisms
Metering & billing
Installations, supply and commissioning
Operations & maintenance
ESCo Management
Customer support
Efficiency improvement services
KURVE digital metering
Client services & support
Sector Specialisms
Buildings
Commercial
Residential
Energy
Heat Networks
Role
Description
Requirements
gcse english
it skills
analytical
communication
client liaison
time management
Exceptional written and verbal communication skills.
The capability to work independently, taking ownership of problem-solving and decision-making.
A minimum of GCSE (or equivalent) in English at Grade C/4 or above.
Proven experience in liaising with clients and customers in a professional and confident manner.
The ability to perform well under pressure and meet tight service level agreements (SLAs) in a fast-paced environment.
Strong organisational skills, with the ability to prioritise tasks effectively.
Strong IT skills, with the ability and enthusiasm to learn and adapt to new systems.
Excellent attention to detail and a commitment to maintaining high standards of accuracy.
Effective time management and accurate record-keeping skills.
Strong analytical skills, with the ability to identify errors and implement effective solutions.
Benefits
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
Holiday Allowance:20 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
Pension Scheme:Employer pension contribution matched at 4%.
Employee Assistance Programme (EAP):Free, confidential support available for personal and professional challenges.
Social Events:Regular company social events, including an annual Summer Party and Christmas Party.
Salary: £24,664
Corporate Social Responsibility (CSR) Programme:"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewedhere
Hybrid working with 2/3 days based in-office per week
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2009 Founded
Year Established
The company was established in 2009 to introduce choice in heat network metering and billing.
60% Cost Cut
Cost Reduction Through Technology
Developed KURVE, cutting metering costs by approximately 60% through smart metering and app solutions.
230 Heat Networks
Networks Managed
Handles over 230 heat networks for developers, housing groups, and build-to-rent operators.
Excellent Rating
Trustpilot Score
Award-winning operations with an ‘Excellent’ rating from Trustpilot, recognizing customer service quality.
Delivers full lifecycle services—from meter installation and commissioning to billing, maintenance, and ESCo management.
In-house experts manage tariffs, customer support, compliance and analytics via a 24/7 client portal.
Known for transparent fixed-fee ESCo management and pioneering digital prepayment solutions in the heat network sector.
Operates from Peterborough and London, investing continually in IT, engineering and customer service excellence.
Culture + Values
Providing employees with continuous opportunities to improve the quality of their time at work
Capturing employees' thoughts, values, and safety to improve the company with them in mind
Building trusting and long-term relationships by truly listening to clients and customers
Advocating for regulations and best practices to help shape the industry around those who matter most
Environment + Sustainability
100% Renewable Energy
Transition by 2024
Committed to transitioning entirely to renewable energy by 2024 with key milestones achieved
ISO 14001:2015
Certification by 2025
Targeting ISO 14001:2015 Environmental Management System certification by 2025, including gap analysis, process development, and external audit.
Partnered with EPA ENERGY STAR as Service & Product Provider to support clients in embedding energy management and achieving ENERGY STAR certification.
Integrated with UL to deliver carbon accounting, net-zero carbon emissions advisory, energy and water audits, and support for ESG reporting to GRESB.
Operates a national data platform for non-domestic building portfolios to generate prioritized net-zero interventions, track decarbonization impact, and optimize investment strategies.
Inclusion & Diversity
Maintains an EDI Policy and CSR committee that tracks community concerns and supports local causes
Supports employees through health & safety, EDI, vulnerable‑customer, and complaints policies