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Customer Service Representative / Dispatcher
Vander Hyde Services
Handle customer calls, schedule services, and dispatch technicians for a mechanical company.
11d ago
$17 - $26
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Grand Rapids, MI
Field
Company Size
27 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Commercial
Residential
Industrial
Role
What you would be doing
service scheduling
email management
technician dispatch
customer support
product upsell
call handling
- Listen closely to understand customer needs and schedule service accordingly
- Handle incoming emails, schedule updates, and follow-ups promptly
- Dispatch service technicians efficiently while monitoring routes and status updates
- Support customers with additional products and services where appropriate
- Build trust with customers by providing accurate information and clear communication
- Answer and manage a high volume of customer calls with professionalism and care
What you bring
customer service
dispatching
call handling
empathy
teamwork
initiative
- 2+ years of experience in customer service is required
- Brings empathy and understanding while staying practical
- Works well both on your own and with a team
- Communicates clearly and listens well
- Can juggle tasks and keep things organized without losing focus
- 1+ years of dispatching experience, preferred
- 1+ years of high-volume call handling experience, preferred
- Enjoys taking initiative and being dependable
- Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance.
- Retirement Planning: 401(k) with a company match to help you build your future
- Career Development: Ongoing training and advancement in a multi-trade environment
- Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits
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Company
Overview
Since 1989
Year Established
The company has grown from a family-run startup into a trusted regional contractor.
$13M Revenue
Annual Revenue
The company generates approximately $13 million in revenue through steady growth and local contracts.
A+ Accreditation
Trust Rating
The company holds an A+ accreditation from the Better Business Bureau, reflecting its commitment to reliability and customer satisfaction.
- Specializes in residential and commercial plumbing, HVAC, electrical, generators and low‑voltage systems.
- Technicians operate 24/7 emergency service, delivering responsive maintenance and installations.
- Typical projects include furnace/AC installs, plumbing repairs, electrical upgrades and standby generator setups.
- Family‑driven culture blends decades of hands‑on expertise with a personal touch in customer care.
- Led by second‑generation leadership, the business maintains deep local roots and community presence.
- Notable for offering no‑cost onsite estimates and one‑year labor & materials warranties.
Since 1989
Years in Business
The company has been locally owned and operated since 1989, demonstrating a long-standing commitment to the community.
A+ Rating
Better Business Bureau
Maintains an A+ rating from the Better Business Bureau, reflecting high standards of service and trustworthiness.
24/7 Emergency Service
With 1-Year Warranty
Offers 24-hour emergency service with a 1-year warranty on labor and materials, ensuring reliability and peace of mind.
- Serving with Integrity, Professionalism, and Compassion
- Dedicated to building positive Relationships with the Community
- Experienced, Knowledgeable, Considerate Personnel
- Passionate and focused on doing the right things for the right reasons, every time
- Licensed and insured technicians who ‘do the job right the first time’
- Free, professional onsite estimates with honest, transparent pricing
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