Collaborate with functional teams and contribute to process improvement and documentation.
We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow. This position will be part of the Client’s PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission-critical objectives.
Ensure global alignment for ITSM practices within the ServiceNow platform.
Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
Additional Information: Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management.
Assist with the training of Planning and Operational staff.
Education: Bachelor's Degree
Experience and Skills Required: 5+ experience in relevant field. Business Intelligence, Business Analytics
Work-visa sponsorship
Long-term assignment with opportunity for hire by client
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Term life
Optional Identity theft plan
Medical, dental, vision
Opportunity for advancement
Optional Medical and dependent FSA
Voluntary life and disability insurance
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Optional Pre-paid legal plan