Fills out the lease form or agreement and collects the security deposit.
Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date.
Monitoring local market trends and updating property comparable to keep an eye on what our competitors are doing.
Compiles a list of available rental units.
Identifies potential prospects.
Answers incoming calls and voicemails professionally and promptly.
Periodically inspects the state of the property and makes arrangements for essential maintenance.
Interview prospective tenants while adhering to Fair Housing Standards.
Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms.
Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs.
Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status.
Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations.
Provide exceptional customer service and build great working connections with our residents.
From start to finish, managing the leasing/renewal process.
Requirements
ms office
customer service
leasing
high school
onesite
2 years
Working experience with MS Office Suite (Word, Excel, PowerPoint).
It is vital to have a strong customer service orientation and presenting abilities.
Previous leasing experience is a plus, not a requirement.
A high school diploma or its equivalent is preferred.
Onesite experience a plus.
2 years of experience in customer service, hospitality, Conventional or multifamily real estate.
Benefits
The benefits package includes 100 percent employer-paid life and disability insurance.
Company-paid Vacation, Sick, Personal, and Holiday Time.
Base Salary + Performance Bonus.
Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
Opportunities for Professional Development and Tuition Reimbursement.