IT Service Desk Manager at Thirteen Group in Middlesbrough, England, United Kingdom | GBP51,156-51,156 | Kablio

Role

Description

it solutions

first contact

hardware management

asset inventory

team leadership

service management

Partner with business areas to understand operational IT challenges and deliver effective solutions.
Champion first-contact resolution, minimise downtime and embed a culture of self-service.
Ensure hardware and peripherals are available and that the asset inventory is maintained and updated.
Lead and inspire a team of 1st and 2nd Line IT service desk colleagues.
Manage incident, request, problem and change processes.

Requirements

analytical

incident management

service desk

stakeholder engagement

customer service

root cause

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

Analytical in your approach, you’ll be comfortable monitoring metrics and data insights to drive customer satisfaction and enhance service delivery.
Experience within an IT service desk environment would be a bonus. You’ll be comfortable managing major incidents and leading root cause analysis.
Skilled in stakeholder engagement and able to build fantastic relationships across diverse business areas.
A track record of delivering great customer service within a complex organisation.

Benefits

Be a part of a company that offers tailored support services, going beyond just housing solutions.

You’ll be expected to work from our fantastic office at Hudson Quay in Middlesbrough 5 days week to deliver that great service.

Simply Health – save money on common health expenses and get access to health and wellbeing support services.
Opportunities to buy and sell annual leave
Salary – £51,056 per annum
Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

company does not sponsor skilled worker visas.
successful candidates must verify right to work in the uk.

Security clearance

Information not given or found

Company

Overview

Founded in 2010

Year Established

The company was established in the year 2010.

A prominent housing provider in the UK.
Focus on delivering high-quality, affordable homes across the North East of England.
Specializes in both residential and commercial developments.
Expanding portfolio includes utilities and infrastructure for improved regional living standards.
Innovative approach to property development and management, offering services from repairs to major construction projects.
Undertakes diverse projects, including large-scale residential developments, modernizing existing homes, and enhancing community facilities.
Recognized for dedication to improving the built environment and making a positive impact in neighborhoods.

Culture + Values

Treating each other with respect
Committed to creating social and environmental sustainability
Improving the energy efficiency of our existing homes … to have a positive impact on customers’ wellbeing
Improving our performance and reducing carbon emissions
Achieving transparent ESG reporting using Sustainability Reporting Standard for Social Housing

Environment + Sustainability

26% Carbon Reduction

Carbon Emissions Cut

Achieved a significant reduction in carbon emissions through partnerships and sustainability initiatives.

2035 Net Zero

Direct Emissions Target

Committed to achieving net zero for direct business emissions by 2035.

30M£ Retrofit Loan

Energy Efficiency Funding

Secured a £30 million loan to retrofit 36,000+ homes for improved energy efficiency.

950M kWh Savings

Energy Efficiency Impact

Identified potential energy savings through automated meter readings and audits.

Target net zero for organisation-wide operations by 2050.
Campaign ‘Take Control’ supports government carbon reduction goals.
Signed Yorkshire & Humber Climate Action Pledge, covering resilience, carbon reduction, biodiversity, and just transition.
Delivered first net-zero carbon homes in Middlesbrough with air-source heat pumps, MVHR, PV panels, triple glazing, insulation, and EV charging.

Inclusion & Diversity

2022–23 ESG Report

Published their second ESG report

The company highlighted colleague wellbeing in their second ESG report, showcasing their commitment to social responsibility and sustainability.

12 Indicators

Tracking ESG performance

Performance is tracked across 12 indicators aligned with the Sustainability Reporting Standard for Social Housing, ensuring comprehensive monitoring of social and environmental impact.

Engaged customers in campaigns, emphasizing 'Treating each other with respect'.
Launched apprenticeship opportunities to support gender and skills parity.
Celebrated Volunteers' Week and supported community learning.

Articles

Careers at Thirteen Group

Role

Description

it solutions

first contact

hardware management

asset inventory

team leadership

service management

Partner with business areas to understand operational IT challenges and deliver effective solutions.
Champion first-contact resolution, minimise downtime and embed a culture of self-service.
Ensure hardware and peripherals are available and that the asset inventory is maintained and updated.
Lead and inspire a team of 1st and 2nd Line IT service desk colleagues.
Manage incident, request, problem and change processes.

Requirements

analytical

incident management

service desk

stakeholder engagement

customer service

root cause

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

Analytical in your approach, you’ll be comfortable monitoring metrics and data insights to drive customer satisfaction and enhance service delivery.
Experience within an IT service desk environment would be a bonus. You’ll be comfortable managing major incidents and leading root cause analysis.
Skilled in stakeholder engagement and able to build fantastic relationships across diverse business areas.
A track record of delivering great customer service within a complex organisation.

Benefits

Be a part of a company that offers tailored support services, going beyond just housing solutions.

You’ll be expected to work from our fantastic office at Hudson Quay in Middlesbrough 5 days week to deliver that great service.

Simply Health – save money on common health expenses and get access to health and wellbeing support services.
Opportunities to buy and sell annual leave
Salary – £51,056 per annum
Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

company does not sponsor skilled worker visas.
successful candidates must verify right to work in the uk.

Security clearance

Information not given or found

Company

Overview

Founded in 2010

Year Established

The company was established in the year 2010.

A prominent housing provider in the UK.
Focus on delivering high-quality, affordable homes across the North East of England.
Specializes in both residential and commercial developments.
Expanding portfolio includes utilities and infrastructure for improved regional living standards.
Innovative approach to property development and management, offering services from repairs to major construction projects.
Undertakes diverse projects, including large-scale residential developments, modernizing existing homes, and enhancing community facilities.
Recognized for dedication to improving the built environment and making a positive impact in neighborhoods.

Culture + Values

Treating each other with respect
Committed to creating social and environmental sustainability
Improving the energy efficiency of our existing homes … to have a positive impact on customers’ wellbeing
Improving our performance and reducing carbon emissions
Achieving transparent ESG reporting using Sustainability Reporting Standard for Social Housing

Environment + Sustainability

26% Carbon Reduction

Carbon Emissions Cut

Achieved a significant reduction in carbon emissions through partnerships and sustainability initiatives.

2035 Net Zero

Direct Emissions Target

Committed to achieving net zero for direct business emissions by 2035.

30M£ Retrofit Loan

Energy Efficiency Funding

Secured a £30 million loan to retrofit 36,000+ homes for improved energy efficiency.

950M kWh Savings

Energy Efficiency Impact

Identified potential energy savings through automated meter readings and audits.

Target net zero for organisation-wide operations by 2050.
Campaign ‘Take Control’ supports government carbon reduction goals.
Signed Yorkshire & Humber Climate Action Pledge, covering resilience, carbon reduction, biodiversity, and just transition.
Delivered first net-zero carbon homes in Middlesbrough with air-source heat pumps, MVHR, PV panels, triple glazing, insulation, and EV charging.

Inclusion & Diversity

2022–23 ESG Report

Published their second ESG report

The company highlighted colleague wellbeing in their second ESG report, showcasing their commitment to social responsibility and sustainability.

12 Indicators

Tracking ESG performance

Performance is tracked across 12 indicators aligned with the Sustainability Reporting Standard for Social Housing, ensuring comprehensive monitoring of social and environmental impact.

Engaged customers in campaigns, emphasizing 'Treating each other with respect'.
Launched apprenticeship opportunities to support gender and skills parity.
Celebrated Volunteers' Week and supported community learning.

Articles

Careers at Thirteen Group