Dispatcher

Description

• Attention to data entry, updating information in a timely manner throughout the day
• Track that our service technicians comply with customer requirements
• Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
• Collect and review service technician’s paperwork and notes for completeness
• Technical support; providing directions, changes in scheduling, etc
• Assist in closing service calls and invoicing
• Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated
• Negotiating priority of service call
• Continuous communication with service technicians and providing optimal routing
• Notifying customers of delay in delivery schedule

Requirements

• Strong computer skills, excellent communication and organizational skills
• 3+ years of experience dispatching Field Service Techs
• Proven ability to accurately and quickly develop creative solutions to problems
• Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business.
• Must have an above average ability to multi-task in a fast-paced environment
• Excellent communication and customer service skills
• Must work well under pressure and attention to detail is an absolute must
• Ability to handle an extremely high volume of service calls
• High school diploma or equivalent
• Self-starter with multi-tasking ability and strong interpersonal skills
• Experience using internet maps and dispatch software
• HSA and FSA

Benefits

• 401(k) Company Match
• Health, Dental, and Vision Insurance
• Flexible Time Off
• Company-Paid Life Insurance Policy
• 10 Paid Holidays
• Disability & Occupational Accident Insurance
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Training + Development

Interview process

Visa Sponsorship

Security clearance