Dispatcher at Owl Services in Bloomfield, CT | Kablio
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Dispatcher
Owl Services
Providing specialized engineering, procurement, and construction services across diverse sectors.
Dispatches field service technicians, manages schedules, routes, and customer communication.
10 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Bloomfield, CT
Onsite
Company Size
3,000 Employees
Service Specialisms
Integrated Solutions
Fuel Dispensing
EV Charging
Compliance
Construction
Managed Services
Sales
Installation
+2 more
Sector Specialisms
Petroleum
Clean Energy
Retail
Commercial
Fleet
Aviation
Marine
EV Charging
+4 more
Role
Description
data entry
project planning
technical support
compliance tracking
routing coordination
customer notification
Attention to data entry, updating information in a timely manner throughout the day
Track that our service technicians comply with customer requirements
Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
Collect and review service technician’s paperwork and notes for completeness
Technical support; providing directions, changes in scheduling, etc
Assist in closing service calls and invoicing
Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated
Negotiating priority of service call
Continuous communication with service technicians and providing optimal routing
Notifying customers of delay in delivery schedule
Requirements
3+ years
dispatch software
internet maps
high school
multi-tasking
customer service
Strong computer skills, excellent communication and organizational skills
3+ years of experience dispatching Field Service Techs
Proven ability to accurately and quickly develop creative solutions to problems
Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business.
Must have an above average ability to multi-task in a fast-paced environment
Excellent communication and customer service skills
Must work well under pressure and attention to detail is an absolute must
Ability to handle an extremely high volume of service calls
High school diploma or equivalent
Self-starter with multi-tasking ability and strong interpersonal skills
Experience using internet maps and dispatch software
HSA and FSA
Benefits
401(k) Company Match
Health, Dental, and Vision Insurance
Flexible Time Off
Company-Paid Life Insurance Policy
10 Paid Holidays
Disability & Occupational Accident Insurance
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
The company specializes in providing end-to-end services, from design to execution, across multiple sectors.
With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives.
OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems.
The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs.
Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.
Culture + Values
Customer Commitment: We strive to exceed our customers' expectations and deliver outstanding service.
Integrity: We act with honesty and integrity in all our actions and relationships.
Collaboration: We foster a collaborative environment that encourages teamwork and shared success.
Innovation: We embrace innovation and continuous improvement to create value for our customers.
Excellence: We pursue excellence in everything we do, holding ourselves to the highest standards of quality and performance.
Environment + Sustainability
Implemented energy-efficient technologies across operations.
Reduced waste through a comprehensive recycling program.
Integrated sustainability into every aspect of business strategy.
Inclusion & Diversity
Creates a diverse and inclusive workplace as a strategic focus.
Supports initiatives that promote gender equality and inclusive leadership.
Tracks and reports gender diversity, aiming for gender balance across teams.
Articles
OWL Services Strengthens Customer Experience Strategy
OWL Services Named DMP Retail Dealer of the Year
OWL Services – ACT Expo 2025 profile
The International Supply Chain Protection Organization Welcomes OWL Services
2000s Founded
Year Established
The company was established in the early 2000s, marking the beginning of its growth into a leading firm.
Net Zero 2030
Carbon Emissions Target
The commitment to achieve net zero carbon emissions by a specific date.