General Manager (160 QVS)

Description

• Provide best in class customer experience service to internal and external customer base
• Manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Maintain regular and effective communication with clients and stakeholders
• Prepare accurate and comprehensive management reports and attend regular management meetings with the client, Senior Facilities Manager, and colleagues in Property Management
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
• Ensure security and emergency procedures are robust, always adhered to, taking an active role in the event of emergency situations
• Check and approve expenditure and reporting against service charge budgets. Check and approve all expenditure
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle. Monitor and support professional teams undertaking client funded capex works
• Audit and inspect supplier delivery, document, and report to BNPPRE and stakeholders
• Work collaboratively with a range of specialist consultants to deliver agreed outcomes
• Take part in cross Property Management activities
• Procure goods and services, following procedures and policies
• Monitor and manage works conducted/service provided by suppliers mitigating all risks to various stakeholders
• Undertake ambassadorial activities and cross selling for BNPPRE
• Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
• Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
• Prepare, monitor, and reconcile service charge budgets
• Measure and report supplier performance against agreed KPI/SLAs to BNPPRE and stakeholders
• Line management of Technical Services Manager, Operations Manager and Assistant Building Manager. Ensure all people-related policies and procedures are followed with actively managed objective setting and development plans in place

Requirements

• 5 years plus management of supplier relationships
• ESG – experience in driving delivery of initiatives always, meet client expectations and BNPPRE deliverables
• Experience in people management including periodic performance reviews
• National General Certificate in Occupational Safety and Health - accredited by NEBOSH
• Membership or Associate Membership of IWFM or RICS
• Experience in managing utilities reporting and optimisation and/or carbon reduction or net zero requirements
• Degree or equivalent
• Experience of managing a major or trophy asset environment more than 200,000 square feet and/or service charge budgets more than £6m
• Exceptional understanding of service charge budgets and accounting principles
• Strength in understanding of commercial leases and the landlord and tenant relationship
• 5 years plus previous experience in a similar role within managing agent environment
• Proven record in sustainability and ESG related targets
• IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, In Line, Tramps) at a level to undertake the role satisfactorily
• Experience of managing multi-site environments
• 5 Years plus management of in-house and supplier staff
• Experience in utilising internal support functions and cross selling of services where applicable
• Excellent health and safety and environmental knowledge
• Excellent English language skills – both written and spoken
• Good mechanical and electrical services knowledge and understanding

Benefits

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

Training + Development

Interview process

Visa Sponsorship

Security clearance