Parts Associate - Crushing & Screening
Wagner Equipment
Sell parts and provide customer service for crushing & screening equipment
7 days ago ago
$20 - $35
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Albuquerque, NM
Onsite
Company Size
9 Employees
Service Specialisms
Equipment Rental
Construction Services
Maintenance
Repairs
Parts Supply
Heavy Equipment Solutions
Engineering Services
Logistics Support
Sector Specialisms
Construction
Mining
Oil & Gas
Agricultural
Forestry
Waste Management
Material Handling
Data Processing
Role
What you would be doing
parts lookup
warranty processing
order processing
backorder liaison
technical info
phone support
- Receives phone-in and walk in customers’ request for parts
- Helps fellow counter personnel find parts information more efficiently
- Puts proper notes on orders for backorder analysts to process backorders
- Maintains warranty credits/inspections and Warranty return processes
- Processes Customer and Shop order credits and quotes
- Provides leads to PSSR’s, Service shops, etc.
- Handles on-call duties, assisting customers after hours
- Assists the supervisor in projects when called upon
- Directs customers to the proper service techs, when more information is needed
- Finds parts using automated system
- Maintains good notes, organized desk for easy and quick access to information
- Works cooperatively with fellow team members to accomplish warehouse/parts goals
- Answers phone calls as a primary responsibility in a prompt and professional manner
- Relays proper parts technical information when necessary
- Ensures proper shipping instructions are placed on orders
- Pulls orders
- Functions as the liaison to the Service Shops for parts backorders
- Locates parts for customers on various machines, CAT, and other brands we service
What you bring
high school
parts
sales
customer service
safety
data entry
- 1+ years working with parts
- Ability to ascend/descend ladders, stairs, etc.
- High School Diploma or GED
- 1+ years sales experience
- Safety & Product Knowledge
- 1+ years administrative/clerical experience
- 1+ years customer service experience
- Medium work that includes lifting and/or moving objects up to 32 pounds or more
- Standing, walking, talking, sitting, use of hands & hearing
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Life and AD&D Insurance
- Medical, dental, and vision insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Employee Assistance Program (EAP)
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Tuition Reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- offers contingent on background checks, drug/alcohol testing, fit for duty testing, and other job-related screenings.
Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
- Building a reputation by solving complex HVAC and cooling challenges across industries.
- Evolved through acquisition and new leadership, maintaining engineering excellence.
- Offers turnkey solutions from custom coil design to full installation and commissioning.
- Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
- Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
- Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
- Safety - Always ensuring a safe working environment for all employees.
- Customer Commitment - Focusing on customer satisfaction and service excellence.
- Integrity - Doing what is right, even when no one is watching.
- Innovation - Continuously improving processes, products, and services.
- Teamwork - Working collaboratively to achieve common goals.
- Excellence - Striving for excellence in all aspects of the business.
- Accountability - Taking responsibility for actions and results.
- Commitment to sustainability through responsible resource use and environmental stewardship.
- Focus on reducing carbon footprints in operations and product offerings.
- Support for sustainable practices in equipment sales, service, and rentals.
- Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
- No clear net-zero target date mentioned on available platforms.
- The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.
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