IT Technician - Onsite, San Jose, CA

Description

• Utilize Dell SupportAssist for device management, monitoring, and diagnostics across the end-user fleet.
• Develop and deploy PowerShell scripts to automate and streamline day-to-day IT tasks.
• Collaborate with IT leadership to improve service delivery, asset visibility, and operational efficiency.
• Maintain accurate and detailed documentation of IT assets, configurations, and support activities.
• Stay current with evolving Microsoft technologies and IT best practices.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications.
• Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites.
• Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem.
• Create and maintain reports and dashboards for IT asset tracking and lifecycle management.
• Assist in setting up new job sites, including network connectivity and end-user onboarding.

Requirements

• High School Diploma or GED required.
• Proven experience as an IT Technician or in a similar technical support role.
• Highly organized with excellent attention to detail and the ability to manage multiple priorities.
• Hands-on experience using PowerShell to automate IT tasks and manage Windows environments.
• Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting.
• Team-oriented but capable of working independently in a fast-paced, construction-driven environment.
• Willingness to travel occasionally to regional job sites as needed.
• Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required.
• NO STAFFING AGENCY CANDIDATES WILL BE CONSIDERED FOR THIS POSITION***
• Experience with Dell SupportAssist for device diagnostics, updates, and lifecycle management.
• 2+ years of experience required.
• Strong problem-solving, analytical, and communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance