System Support Engineer

Description

To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases.

The System Support Engineer Role is part of Customer Support Team to provide technical support for a Transportation Software Product that is in use by Large Government Organization at UAE.

• Document all activities and follow established Trapeze processes and standards.
• Collaborate with cross-functional teams to support system improvements and operational enhancements.
• Manage ETL processes for accurate data integration and transformation.
• Ensure database reliability, security, and availability across environments.
• Install, upgrade, and maintain transportation systems and IT applications.
• Manage SQL Server installation, maintenance, backups, performance optimization, and recovery.
• Respond to customer issues within agreed SLAs and ensure timely resolution.
• Work with stakeholders to define reporting requirements and deliver actionable insights.
• Develop and optimize SQL queries, stored procedures, views, and schema objects.
• Conduct customer site visits to diagnose and resolve operational issues.
• Analyze operational data to identify trends, performance gaps, and improvement opportunities.
• Provide on-site technical support, including troubleshooting and Mobile Data Terminal (MDT) installations.
• Monitor Taxi Systems, E-Hailer, AVM, ITS, and AFC to ensure SLA compliance and system uptime.
• Build SSRS reports and maintain dashboards for operational and management use.

Requirements

• Expertise in MS SQL, Qlik, Power BI, and Tableau to manage database administration and deliver insightful dashboards and reports.
• A Bachelor of Science Degree in Electronics or Computer Engineering, or a similar technical field will be highly regarded.
• Working Experience in Transportation Application services mainly in ITS, Taxi management solutions.
• Expertise in Windows and Linux Environment – Administration & Management
• Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable.
• Minimum 4-5 Years solid experience in Technical hands-on support roles.
• Working Experience with Application support service mainly on Hardware related Embedded systems.
• Experience following ITIL processes for Incident management and Change & Release management.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance