Senior Analyst - IT Change Enablement

Avangrid

Leading U.S. energy holding firm operating utilities and renewable power assets across 24 states.

Manage IT change enablement, enforce RFC quality, coordinate CAB/CRB, and drive continuous improvement.

12 days ago ago

$103,900 - $129,900

Experienced (8-12 years)

Full Time

Orange, CT

Office Full-Time

Company Size

7,999 Employees

Service Specialisms

Renewable Energy

Power Generation

Transmission

Distribution

Energy Storage

Engineering

Project Management

Operations & Maintenance

Sector Specialisms

Energy

Renewable Energy

Electricity Transmission

Electricity Distribution

Smart Grids

Grid Infrastructure

Power Generation

Natural Gas Utilities

Role

What you would be doing

rfc quality

change templates

servicenow config

post review

change kpi

audit readiness

Enforces RFC quality gates including impact analysis, risk rating, tested implementation steps, backout plan, and accurate CI relationships, and provides checklists and coaching to raise submission quality.
Maintains standards and templates limited to change artifacts, including RFC content, risk and test evidence, backout plans, Post Implementation Reviews (PIRs), CAB minutes, and the change calendar.
Drives continuous improvement of the change process by analyzing trends, recommending policy updates and standard or pre-approved change models, and reducing exceptions and emergency changes.
Periodically reviews and assesses ServiceNow change templates and models for accuracy, completeness, and alignment with policy; collaborates with stakeholders to enhance or retire models as needed to improve efficiency and compliance.
Leads and coordinates post implementation reviews for failed or high-risk changes, partners with the Problem Manager to document the defect and corrective actions in the problem record and monitors progress to verify action closure.
Monitors change lifecycle progress and ensures RFCs are closed within defined timelines, following verification of implementation, PIR completion (if required), and evidence retention for audit readiness.
Manages ServiceNow Change configuration and reporting, including change types and models, blackout windows, calendars, dashboards, and audit evidence.
Ensures audit readiness by retaining evidence for approvals, testing, backout, and PIRs, and responds to internal and external audit requests.
Timely communicates change schedules and high-risk changes to stakeholders and ensures business communications are shared when required.
Facilitates CAB and CRB, as well as owns the forward schedule of change, including resolving scheduling conflicts based on business risk and priorities.
Integrates change activities into project plans and gate reviews, and coaches project teams on risk, testing, and cutover planning to protect production.
Publishes weekly and monthly change key performance indicators (KPIs) and insights, including change failure rate, emergency change rate, lead time for change, RFC quality score, PIR completion, and scheduling conflicts avoided.
Supports incident and problem teams during major incidents involving change by providing change history, risk assessments, and rollback options, and joins bridges when needed to advise on change related actions.
Collaborates with OSG teams to assess potential impacts of IT changes on OSG-managed data circuits and ensures scheduling avoids operational conflicts, while maintaining clear scope boundaries (IT only).
Works closely with the CMDB owner and tower leads to ensure CI relationships remain accurate for impact and risk analysis, initiating reconciliation when gaps are found during RFC intake and quality checks, CAB reviews, post implementation reviews, and change scheduling or cutover planning.
Adheres to regulatory and internal policies including storm operations exceptions and blackout rules.

What you bring

grc

itil

servicenow

cmdb