Field Technician at Kiewit in Irvine, CA | USD28-36 | Kablio

Role

Description

technical guidance

ticket resolution

remote support

on‑site support

av troubleshooting

customer service

Escalate to manager any situation outside the employee's control that could adversely impact the services provided
Provide customers with technical guidance or direction
Respond to all assigned tickets in a timely manner
Provide quality customer service that exceeds customer expectations
Research and resolve escalated trouble tickets
Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
Prioritize and organize work to meet requirements, goals and deadlines
Establish and maintain a professional relationship with customers, team members and department contacts
Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
Must provide high levels of customer service at all times.
Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
Recognize and escalate issues, risks and/or concerns in a timely manner.
Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors

Requirements

it support

windows os

servicenow

customer service

1-3 yrs

driver’s license

Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
1-3 years experience in an IT Support/Technician role.
Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred.
Must be able to lift and move heavy objects (40+ lbs).
Must possess and maintain a valid driver’s license.
On-site and Remote client support of various enterprise and desktop applications
Regular, reliable attendance
Strong experience with Windows Operating System and Office Suite
Can walk for various lengths of time.
Capable of using attentive and active listening skills to gather requirements and assess situations.
Experience with ServiceNow preferred.
Attention to detail
Participative management style
Strong organizational skills
Work productively and meet deadlines timely

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1884

Year Established

The company began operations in 1884.

1920s and ’30s

Growth Period

The company expanded during this time, building landmark structures.

$17B in 2023

Revenue

The company's revenue in 2023 topped $17 billion.

It evolved into a massive employee‑owned network operating across North America, delivering projects valued in the billions.
Today it specializes in transportation, water/wastewater, power, oil, gas & chemicals, building, industrial, marine and mining sectors.
Signature projects include New York’s 63rd Street Tunnel, Baltimore’s Fort McHenry Tunnel, T‑Mobile Park in Seattle, and major renewable energy sites.
Its marine division undertakes dredging, coastal resiliency and naval base work, while energy teams deliver gas, power delivery and renewables.
With deep roots in engineering‑led construction, it is known for tackling the kind of ‘impossible’ projects that reshape cities and industries.

Culture + Values

Safety First – We care for the safety and well-being of our employees and those around us.
Integrity – We are honest, ethical, and transparent in all that we do.
Excellence – We deliver exceptional results by striving for continuous improvement and exceeding expectations.
Customer Focus – We develop strong relationships with our customers and work together to achieve success.
Accountability – We take responsibility for our actions and outcomes.
Collaboration – We work together to leverage the strengths of our diverse teams and achieve shared goals.

Environment + Sustainability

2050 Target

Carbon Neutrality Goal

Aiming to achieve net-zero greenhouse gas emissions by 2050, aligning with global climate efforts.

100% Renewables

Clean Energy Transition

Committed to integrating renewable energy solutions into projects to support a low-carbon future.

Investing in sustainable infrastructure to support the transition to a low-carbon economy.
Tracking and reducing our carbon footprint across operations and construction sites.
Incorporating sustainable practices into the design, construction, and operation of projects to minimize environmental impact.

Inclusion & Diversity

15%

Women in Workforce

Approximately 15% of the workforce are women, reflecting current representation in the organization.

Aim to build a diverse workforce, with a focus on gender, race, and other underrepresented groups.
Set clear goals for increasing the percentage of women in leadership and technical roles.
Track progress on diversity metrics across all levels of the organization.

Articles

Careers

Projects

Markets

Role

Description

technical guidance

ticket resolution

remote support

on‑site support

av troubleshooting

customer service

Escalate to manager any situation outside the employee's control that could adversely impact the services provided
Provide customers with technical guidance or direction
Respond to all assigned tickets in a timely manner
Provide quality customer service that exceeds customer expectations
Research and resolve escalated trouble tickets
Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
Prioritize and organize work to meet requirements, goals and deadlines
Establish and maintain a professional relationship with customers, team members and department contacts
Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
Must provide high levels of customer service at all times.
Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
Recognize and escalate issues, risks and/or concerns in a timely manner.
Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors

Requirements

it support

windows os

servicenow

customer service

1-3 yrs

driver’s license

Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
1-3 years experience in an IT Support/Technician role.
Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred.
Must be able to lift and move heavy objects (40+ lbs).
Must possess and maintain a valid driver’s license.
On-site and Remote client support of various enterprise and desktop applications
Regular, reliable attendance
Strong experience with Windows Operating System and Office Suite
Can walk for various lengths of time.
Capable of using attentive and active listening skills to gather requirements and assess situations.
Experience with ServiceNow preferred.
Attention to detail
Participative management style
Strong organizational skills
Work productively and meet deadlines timely

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1884

Year Established

The company began operations in 1884.

1920s and ’30s

Growth Period

The company expanded during this time, building landmark structures.

$17B in 2023

Revenue

The company's revenue in 2023 topped $17 billion.

It evolved into a massive employee‑owned network operating across North America, delivering projects valued in the billions.
Today it specializes in transportation, water/wastewater, power, oil, gas & chemicals, building, industrial, marine and mining sectors.
Signature projects include New York’s 63rd Street Tunnel, Baltimore’s Fort McHenry Tunnel, T‑Mobile Park in Seattle, and major renewable energy sites.
Its marine division undertakes dredging, coastal resiliency and naval base work, while energy teams deliver gas, power delivery and renewables.
With deep roots in engineering‑led construction, it is known for tackling the kind of ‘impossible’ projects that reshape cities and industries.

Culture + Values

Safety First – We care for the safety and well-being of our employees and those around us.
Integrity – We are honest, ethical, and transparent in all that we do.
Excellence – We deliver exceptional results by striving for continuous improvement and exceeding expectations.
Customer Focus – We develop strong relationships with our customers and work together to achieve success.
Accountability – We take responsibility for our actions and outcomes.
Collaboration – We work together to leverage the strengths of our diverse teams and achieve shared goals.

Environment + Sustainability

2050 Target

Carbon Neutrality Goal

Aiming to achieve net-zero greenhouse gas emissions by 2050, aligning with global climate efforts.

100% Renewables

Clean Energy Transition

Committed to integrating renewable energy solutions into projects to support a low-carbon future.

Investing in sustainable infrastructure to support the transition to a low-carbon economy.
Tracking and reducing our carbon footprint across operations and construction sites.
Incorporating sustainable practices into the design, construction, and operation of projects to minimize environmental impact.

Inclusion & Diversity

15%

Women in Workforce

Approximately 15% of the workforce are women, reflecting current representation in the organization.

Aim to build a diverse workforce, with a focus on gender, race, and other underrepresented groups.
Set clear goals for increasing the percentage of women in leadership and technical roles.
Track progress on diversity metrics across all levels of the organization.

Articles

Careers

Projects

Markets