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Assistant Director of Operations
North Texas Tollway Authority
Lead BI, GIS, AI, analytics and process improvement across NTTA operations.
7d ago
Expert & Leadership (13+ years)
Full Time
Plano, TX
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Tolling Operations
Roadway Maintenance
Traffic Management
Engineering Services
Construction Management
Project Development
Customer Service
Design
Sector Specialisms
Transportation
Infrastructure
Heavy Civil
Toll Operations
Roadway Construction
Bridge Maintenance
Traffic Management
Public Sector
Role
What you would be doing
data analytics
gis integration
ai/ml modeling
budget planning
revenue assurance
team development
- Provides strategic oversight of staff as they utilize data analytics and process modeling to identify process improvements and greater efficiency.
- Serves as a liaison between Operations staff and other NTTA departments for the GIS, data warehouse and business intelligence platform.
- Supervises continued development of Software Design Life Cycle (SDLC) process, quality program, and management metrics.
- Identifies and implements a culture that is conducive to employee growth, performance, loyalty, and development. Implements career training programs, offering staff development opportunities at every level.
- Assists with the preparation of budget projections as a part of annual budget planning and assists in managing the implementation of approved budgets. Monitors ongoing expenditures and recommends budget adjustments.
- Improves efficiency of GIS, BI and Data Warehouse programs through the value-added application of Artificial Intelligence (AI), Machine Learning (ML) and Predictive Modeling concepts.
- Assists in directing and overseeing all aspects of maintaining and improving the cost reduction and revenue enhancement efforts. Works with staff to integrate outputs into other initiatives (e.g., invoice generation estimates, budgeting, staffing).
- Supports the development and mentoring of the team of operations project managers and analysts.
- Supports cross-departmental revenue assurance committee in the pursuit of identification and recovery of areas where revenue is unpursued or uncollected.
- Assists in developing and maintaining reports and presentations to effectively monitor, manage, and communicate productivity, effectiveness, quality, progress against goals, and adherence to policies and procedures.
- Assists in developing and administering assessments for evaluating and screening positions and developing career path areas for employees.
- Guides staff as they liaison with agency departments for the development of the data warehouse and business intelligence platform.
What you bring
business intelligence
power bi
gis
ai
bachelor's
leadership
- Thorough knowledge of business intelligence, cost modeling, process modeling, and data analytics.
- Strong working knowledge of data analytics/visualization (MicroStrategy, Tableau, Power BI) and business intelligence applications., geographic information systems, cost modeling, database, and presentations.
- 7 years of experience in a process management/process improvement role.
- Experience using Artificial Intelligence to enhance business processes.
- 7 years of analysis/leadership experience in business intelligence and advanced analytics, geographic information systems, artificial intelligence, budgeting, program controls, revenue assurance, artificial intelligence.
- Valid driver’s license.
- Bachelor’s degree.
- Strong leadership, management, communications, presentation, business relationship, interpersonal skills.
- Familiarity with toll collection back-office systems including 5 years’ experience with business analytics.
- 7 years of management experience in a high-volume, transaction-based environment.
- 5 years of management/leadership experience in a high-volume, toll transaction-based environment.
- Bachelor’s degree in engineering, finance, mathematics, or similar field.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa Sponsorship- no h1-b visa sponsorship; must already be authorized to work in us.
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Company
Overview
- Enhances transportation through the development and operation of toll roads.
- Manages key tollways and expressways in the North Texas area.
- Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility.
- Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway.
- Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences.
- Focuses on improving the efficiency of the regional transportation network.
- Contributes to the economic growth of the North Texas region by providing reliable transport options.
- Integrates sustainable road management practices to ensure long-term infrastructure viability.
- Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
- Enjoy Work: Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
- Excellence: We set high expectations and bring our best to every assignment, every day.
- Positive Intent: Consistently operating in the best interest of NTTA.
- Environment Of Ideas: Committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
- Real Conversations: Key to successful communication, collaboration and teamwork.
- Accountability: We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
- Trustworthy: Establishing credibility, dependability and value as professionals, a team and a customer-driven organization.
2010
Cashless Tolls Nationwide
Nationwide conversion to cashless tolling reduced idling and emissions from toll booths.
900
Toll Roads Operated
Operates over 900 lane-miles of toll roads while implementing technology to minimize environmental impact.
- First U.S. tolling agency to adopt electronic tolling with TollTag since 1989, promoting efficient traffic flow.
- Net zero greenhouse gas emissions target set for 2050, aligned with strategic sustainability planning.
15 Companies Graduated
Successful ROAD Program Graduates
The company's mentor-protégé model successfully graduated 15 companies in its sixth class, enhancing their competitive capacity for large-scale projects.
3.0/5 Rating
Glassdoor D&I Rating
The company received a Glassdoor diversity and inclusion rating of 3.0/5 based on 50 employee reviews, aligning with industry standards.
9.1/10 Score
Gender Diversity Score
Zippia's demographic analysis highlights an estimated workforce gender diversity score of 9.1/10, showcasing the company's commitment to diversity.
- Launched mentor-protégé model to support disadvantaged, minority, and woman-owned business enterprises.
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