Customer Service Representative at Dilling: Heating, Cooling, Plumbing & Electrical in Charlotte, North Carolina, United States | USD18-22 | Kablio

Role

Description

quality calls

schedule visits

customer outreach

inbound calls

Perform quality‑check calls to customers from the previous day
Schedule maintenance visits by calling maintenance customers
Reach out to existing customers to promote offers
Handle general inbound customer service calls

Requirements

customer service

call‑center

servicetitan

detail

teamwork

background check

Provide at least one year of customer service/call‑center experience (preferred)
ServiceTitan experience is a plus
Demonstrate strong attention to detail and teamwork
Pass a background check, drug screen, and be 18 + years old

Benefits

Stability | Competitive weekly Pay + Benefits | Growth Opportunities + Training | Looking to TRADE UP to a better opportunity? Dilling Heating Cooling Plumbing and Electrical is seeking the best Customer Service Representative in the area.

We are a Heating, Cooling, Plumbing and Electrical company in Charlotte, NC that feels like a small business while operating at a large‑business scale, offering growth and stability. Our dedicated teams are rewarded for their contributions, and we prioritize employees with ongoing training, full benefits, and a 401(k) match.

The company provides competitive weekly pay, comprehensive medical, dental, and vision insurance, a health savings account, short‑ and long‑term disability, company‑paid life insurance, paid time off including vacation and holidays, a 401(k) match with Roth IRA option, and continuous training and development opportunities.

The work schedule runs Friday to Monday, 7:30 AM–6:30 PM, with Friday and Monday on‑site and Saturday and Sunday remote. New hires complete two weeks of training Monday‑Friday, 8 AM‑5 PM.

Compensation ranges from $18 to $22 per hour, with additional earnings possible through SPIFFS.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

clear background check and drug screen required

Company

Overview

Founded with a vision to provide reliable heating, cooling, plumbing, and electrical solutions.
Serves both residential and commercial clients, with a focus on efficiency and quality service.
Has a solid reputation for tackling complex industrial and energy-related projects.
Known for quick response times, professional staff, and high-quality craftsmanship.
Provides a full suite of services from installation to maintenance, ensuring long-term reliability.
Takes on projects ranging from residential HVAC installs to large-scale commercial electrical setups.
Recently expanded its operations to meet the growing demand in the energy sector, focusing on sustainable solutions.
Proud of its team of skilled technicians who specialize in cutting-edge systems and technology.
Has earned trust through years of consistent service and dedication to client satisfaction.

Culture + Values

Since 1955

Year Established

The company has consistently built trusting relationships with customers and provided honest solutions.

Family-Owned Since 1950

Generational Stewardship

The company has maintained multi-generational leadership and hands-on family management.

Transparency in all processes is guaranteed.
Customer trust and honesty are core values.
Sustainable and cleaner production methods are consistently improved.
Unlimited level of well-being is ensured for customers when wearing the clothes.

Environment + Sustainability

100% Organic

Raw Materials

All raw materials are sourced as 100% organic cotton and merino wool, ensuring sustainable and eco-friendly production.

Products are certified with the Nordic Swan Ecolabel, ensuring transparency in supply chains, organic raw materials, durability, chemical restrictions, and compliance with working conditions.
Wool is sourced from mulesing-free farms in Patagonia with GOTS certification, ensuring ethical and sustainable practices.
The company operates its own dyehouse, utilizing eco-friendly enzyme treatments and avoiding heavy metals, chlorine, and harmful chemicals in the dyeing process.
Products are designed for long-term durability to encourage sustainable consumption through timeless design.
Auxiliary materials such as thread, buttons, and elastics are required to meet Oeko-Tex 100 certifications, ensuring safety and sustainability.
The company has not specified a private net-zero target date on its website.
Sock production has been shifted from China to Turkey to align with sustainability and quality goals.

Inclusion & Diversity

No DEI strategy or gender-diversity data publicly disclosed on company website or LinkedIn.

Articles

HVAC, Plumbing, & Electrical Services

Heating Service

Plumbing Services

Role

Description

quality calls

schedule visits

customer outreach

inbound calls

Perform quality‑check calls to customers from the previous day
Schedule maintenance visits by calling maintenance customers
Reach out to existing customers to promote offers
Handle general inbound customer service calls

Requirements

customer service

call‑center

servicetitan

detail

teamwork

background check

Provide at least one year of customer service/call‑center experience (preferred)
ServiceTitan experience is a plus
Demonstrate strong attention to detail and teamwork
Pass a background check, drug screen, and be 18 + years old

Benefits

Compensation ranges from $18 to $22 per hour, with additional earnings possible through SPIFFS.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

clear background check and drug screen required

Company

Overview

Founded with a vision to provide reliable heating, cooling, plumbing, and electrical solutions.
Serves both residential and commercial clients, with a focus on efficiency and quality service.
Has a solid reputation for tackling complex industrial and energy-related projects.
Known for quick response times, professional staff, and high-quality craftsmanship.
Provides a full suite of services from installation to maintenance, ensuring long-term reliability.
Takes on projects ranging from residential HVAC installs to large-scale commercial electrical setups.
Recently expanded its operations to meet the growing demand in the energy sector, focusing on sustainable solutions.
Proud of its team of skilled technicians who specialize in cutting-edge systems and technology.
Has earned trust through years of consistent service and dedication to client satisfaction.

Culture + Values

Since 1955

Year Established

The company has consistently built trusting relationships with customers and provided honest solutions.

Family-Owned Since 1950

Generational Stewardship

The company has maintained multi-generational leadership and hands-on family management.

Transparency in all processes is guaranteed.
Customer trust and honesty are core values.
Sustainable and cleaner production methods are consistently improved.
Unlimited level of well-being is ensured for customers when wearing the clothes.

Environment + Sustainability

100% Organic

Raw Materials

All raw materials are sourced as 100% organic cotton and merino wool, ensuring sustainable and eco-friendly production.

Products are certified with the Nordic Swan Ecolabel, ensuring transparency in supply chains, organic raw materials, durability, chemical restrictions, and compliance with working conditions.
Wool is sourced from mulesing-free farms in Patagonia with GOTS certification, ensuring ethical and sustainable practices.
The company operates its own dyehouse, utilizing eco-friendly enzyme treatments and avoiding heavy metals, chlorine, and harmful chemicals in the dyeing process.
Products are designed for long-term durability to encourage sustainable consumption through timeless design.
Auxiliary materials such as thread, buttons, and elastics are required to meet Oeko-Tex 100 certifications, ensuring safety and sustainability.
The company has not specified a private net-zero target date on its website.
Sock production has been shifted from China to Turkey to align with sustainability and quality goals.

Inclusion & Diversity

No DEI strategy or gender-diversity data publicly disclosed on company website or LinkedIn.

Articles

HVAC, Plumbing, & Electrical Services

Heating Service

Plumbing Services