Use the property management system (e.g., Yardi) for accurate records
Ensure resident issues are addressed within agreed timeframes
Manage lettings enquiries promptly and professionally
Resolve complex queries and support seamless move-ins/outs
Maintain and update adverts across property portals
You'll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.
Support marketing campaigns and open-house events
Monitor local rental market trends and competitor activity
Follow all health & safety and operational procedures
You'll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.
Process applications, references, deposits, and move-in paperwork
Deliver high-quality viewings and convert prospects into leases
Assist with inspections, maintenance coordination, and overall presentation
Help build a friendly, community-focused environment
Provide exceptional service to residents, prospects, and visitors
Highly organised, proactive, and able to work independently
Outstanding customer service and attention to detail
Confident IT skills (Microsoft Office + PMS experience)
A leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.
Highly varied blend of sales, customer experience, and operations
Strong sales skills with proven target achievement
Excellent communication across phone, email, and face-to-face
Knowledge of Yardi or similar PMS
Experience in lettings, BTR, PBSA, co-living, or serviced apartments
ARLA qualification
Ability to work Saturdays and public holidays on a rota
Experience specifically within private residential lettings
Customer Experience
This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.
Join a growing sector offering long-term career development