Front Desk Agent

Description

• Anticipates and responds to guests in a friendly and positive manner.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Attends all required department and hotel meetings.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Responsible for providing the highest level of service.

Requirements

• Adheres to CSM general work rules and department procedures.
• Understands and follows CSM guest service recovery program.
• CSM procedures when handling cash and processing financial transactions.
• Knowledgeable of hotel emergency procedures.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance