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Assistant Manager - Customer Service
Häfele America Co.
Lead, train, and develop a team in handling customer hardware requests, working closely with HR and department manager to maintain processes and work instructions.
21d ago
Intermediate (4-7 years)
Full Time
High Point, NC
Office Full-Time
Company Size
443 Employees
Service Specialisms
Furniture fittings
Cabinetry hardware
Architectural hardware
Electronic locking systems
LED lighting systems
Distribution and logistics
Showroom services
Product specification support
Sector Specialisms
Buildings
Residential
Commercial
Architectural
Role
What you would be doing
customer support
system operation
office support
stay updated
sales direction
- Receives and answers customer inquiries and requests regarding products, prices, shipment tracing, catalog request from fax or email.
- Acquire skills to operate Häfele’s computer system
- Provides office support as required.
- Remains current on changes in policies and procedures.
- Receives and directs inquiries from other departments regarding inside sales responsibilities.
What you bring
computer skills
administrative knowledge
ms outlook
communication
- Uses computer and administrative knowledge to provide information to customers.
- Ability to use MS Outlook
- You enjoy speaking with people on a daily basis and providing solutions to client issues.
- We offer an exceptional benefits package including medical, dental, 401(k) with company match, employee discount and other perks.
- There’s a very good reason a large percentage of our employees have been with us for over 10 years – we hire the best, treat people well, and truly provide a family atmosphere that works hard and plays to win.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- remains current on changes in policies and procedures
- ms outlook proficiency required
People also searched
Company
Overview
$780 Million
Annual Revenue
The company generates a significant annual revenue, reflecting its strong market presence and expansive product offerings.
4 Locations
Distribution Centers
Spread across multiple states, these centers support efficient nationwide operations.
1973
Year Founded
Established over four decades ago, the company has grown to become a leader in its field.
- Quickly expanded into a nationwide provider based in Archdale, NC.
- Showroom located in New York City.
- Powers projects ranging from retail and hospitality interiors to residential kitchens and closets.
- Specializes in cabinet & furniture hardware, sliding-door systems, LED lighting, and electronic locking mechanisms.
- Solves hidden design challenges in architecture and interior design.
- Typical projects include custom kitchens, architectural millwork, commercial lighting installations, and integrated storage solutions.
- Unusually partners with Amish-crafted brands (like Century Components) and offers cutting-edge lighting automation via its proprietary Loox system.
- Backed by the German Häfele Group, combining legacy fittings expertise with modern product innovation and an expansive U.S. distribution network.
- Exceptional manufacturing expertise.
- Engineering excellence is a cornerstone of their work.
- Unparalleled innovation drives their solutions.
- Holistic solutions backed by a strong service approach.
- Thinking ahead is their guiding credo.
- High-quality standards ensure excellence.
- Customer proximity is a key focus.
9M CO2e
Annual Carbon Footprint
The company's net carbon emissions across Scopes 1–3 in 2022 were approximately 9,242,300 kg of CO₂e.
27th Percentile
Sustainability Ranking
The company achieved a DitchCarbon score of 27, outperforming 92% of its peers in the Wholesale Trade sector.
70% Savings
Appliance Efficiency
Washing machines with hot-water connections achieve up to 70% electrical energy savings.
- Energy‑saving LED lighting featured in product portfolio (e.g., NRS Verso 85 hood)
- Eco Mode fridge feature automatically reduces energy use when away
- No publicly disclosed net‑zero target date or science‑based emissions reduction targets
3.9/5 Culture & Values rating
Glassdoor ratings
The company received a Culture & Values rating of 3.9/5 and a Diversity & Inclusion rating of 3.8/5 on Glassdoor.
76% would recommend
Employee satisfaction
76% of respondents would recommend the company to a friend, reflecting strong employee satisfaction.
82% CEO approval
Leadership approval
82% of respondents approve of the CEO, indicating alignment with leadership and company direction.
- No publicly available breakdown of gender ratios or explicit DEI goals.
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