Customer Service Rep. (Manufacturing)

Description

• Manage order changes, adjustments, cancellations, credits, and return authorizations.
• Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Manage a Customer Portfolio of diverse domestic and/or international accounts.
• Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
• Supply product pricing, availability, and lead times within predefined criteria.
• The primary responsibility is to deliver excellent service to all customers.
• Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.

Requirements

• Open to travel for training and relationship-building if applicable.
• Typing skills (40 WPM +) and math proficiency.
• Attention to detail.
• Ability to manage time effectively.
• Ability to prioritize and manage various tasks successfully.
• Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
• 2+ years of relevant work experience.
• Capacity to work independently and within a team.
• High school diploma or GED equivalent required.
• Some college preferred but not required.
• Ability to compose correspondence and create simple excel worksheets.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance