Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
Responding to incoming communications from homeowners in accordance with company guidelines
Carrying out general administration duties
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
Providing an effective support function to our homeowners
Requirements
construction
problem solving
communication
customer care
coins
it literate
Experience within the housing or construction industry is desired but not essential
The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
Previous Customer Care experience within a fast paced and busy environment
Knowledge of COINS is an advantage but not essential as training will be provided
You must be IT literate, with a good working knowledge of Word, Excel and Outlook
Benefits
Health Care
Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
Competitive salary
Life Cover & Contributory Pension
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1972
Year Established
Operated consistently as a leading homebuilder in the UK since its founding year.
£3+ Billion
Annual Revenue
Achieved significant financial performance with over £3 billion in reported revenue.
Creating large-scale residential communities across the UK.
Committed to high-quality homes and sustainability in the residential sector.
Specializes in affordable homes, luxury developments, and mixed-use residential estates.
Operates through multiple regional offices, delivering homes in both urban and rural settings.
Notable for a customer-centric approach, focusing on design quality and value for money.
Known for delivering homes on time and within budget, establishing a trusted reputation in UK housing.
Culture + Values
Customer Focused – “Our customers are our first priority… by treating them fairly and with integrity.”
Value Driven – “Deliver the best value, high quality homes… encouraging entrepreneurship, innovation and cost‑efficiency.”
Team Work – “We are one team, working in an open and collaborative manner… embrace diversity and new ideas.”
Social Impact – “Build homes for the future in sustainable communities… leave a legacy that delivers economic, social and environmental value.”
Excellence Always – “Strive to be excellent in all that we do… build the best value, high quality homes in the most cost‑effi cient manner.”
Open culture – “Encourages frank and honest discussion… people feel able to be their authentic selves at work.”
Flexible working – “Culture based on trust… you’ll want to do the right thing, and make the right decisions.”
Environment + Sustainability
46.2% Reduction
Scope 1+2 Emissions
Reduction in Scope 1 and 2 emissions from a 2019 baseline by 2030.
22% Reduction
Scope 3 Emissions
Reduction in Scope 3 emissions per m² floor area from a 2019 baseline by 2030.
146,068 Trees
Planted Across Developments
Approximately 146,068 trees planted across developments.
98% Waste
Recycled
98% of operational waste recycled in 2024.
Netzero carbon homes in use by 2030
Netzero carbon operations by 2040
Longterm net zero valuechain target by 2045 (SBTi pathway)
Maintain NHBC reportable items at 0.26 for year ending 31 Dec 2024
Achieve 10% Biodiversity Net Gain on all new developments
Ensure HBF five-star customer satisfaction rating
Employee training: 15,350 training days delivered
Average home SAP rating 84 (B EPC)
Zero-carbon home pilot at Germany Beck, York: ASHP, solar PV, MVHR, wastewater heat recovery, EV charging
235 sites served by own timberframe, brick and tile factories in 2024
Inclusion & Diversity
40% Female Employees
Target Representation
40% of total employees should be female by end of 2025.
32% Managers
Female Representation
Currently, 32% of managers are female, with a target of 45%.
34% Senior Management
Female Representation
34% of senior management are female, nearing the 35% target.
39% Salaried
Female Employees
39% of salaried employees are female, approaching the 45% target.
50 Apprentices
Female Recruitment Target
Targeting 50 female apprentices/technical trainees in construction roles.
Completed external D&I review in early 2022.
Established D&I Working Group and Council.
Formed Employee Panel to inform progress.
Implemented diversity training across the Group.
Achieved Living Wage Foundation accreditation.
Include all employees and subcontractors in Living Wage certification.