Customer Care Coordinator at Persimmon Homes in Norwich, England, United Kingdom | Kablio

Customer Care Coordinator at Persimmon Homes in Norwich, England, United Kingdom | Kablio

Company

Overview

Since 1972

Year Established

Operated consistently as a leading homebuilder in the UK since its founding year.

£3+ Billion

Annual Revenue

Achieved significant financial performance with over £3 billion in reported revenue.

Creating large-scale residential communities across the UK.
Committed to high-quality homes and sustainability in the residential sector.
Specializes in affordable homes, luxury developments, and mixed-use residential estates.
Operates through multiple regional offices, delivering homes in both urban and rural settings.
Notable for a customer-centric approach, focusing on design quality and value for money.
Known for delivering homes on time and within budget, establishing a trusted reputation in UK housing.

Culture + Values

Customer Focused – “Our customers are our first priority… by treating them fairly and with integrity.”
Value Driven – “Deliver the best value, high quality homes… encouraging entrepreneurship, innovation and cost‑efficiency.”
Team Work – “We are one team, working in an open and collaborative manner… embrace diversity and new ideas.”
Social Impact – “Build homes for the future in sustainable communities… leave a legacy that delivers economic, social and environmental value.”
Excellence Always – “Strive to be excellent in all that we do… build the best value, high quality homes in the most cost‑effi cient manner.”
Open culture – “Encourages frank and honest discussion… people feel able to be their authentic selves at work.”
Flexible working – “Culture based on trust… you’ll want to do the right thing, and make the right decisions.”

Environment + Sustainability

46.2% Reduction

Scope 1+2 Emissions

Reduction in Scope 1 and 2 emissions from a 2019 baseline by 2030.

22% Reduction

Scope 3 Emissions

Reduction in Scope 3 emissions per m² floor area from a 2019 baseline by 2030.

146,068 Trees

Planted Across Developments

Approximately 146,068 trees planted across developments.

98% Waste

Recycled

98% of operational waste recycled in 2024.

Netzero carbon homes in use by 2030
Netzero carbon operations by 2040
Longterm net zero valuechain target by 2045 (SBTi pathway)
Maintain NHBC reportable items at 0.26 for year ending 31 Dec 2024
Achieve 10% Biodiversity Net Gain on all new developments
Ensure HBF five-star customer satisfaction rating
Employee training: 15,350 training days delivered
Average home SAP rating 84 (B EPC)
Zero-carbon home pilot at Germany Beck, York: ASHP, solar PV, MVHR, wastewater heat recovery, EV charging
235 sites served by own timberframe, brick and tile factories in 2024

Inclusion & Diversity

40% Female Employees

Target Representation

40% of total employees should be female by end of 2025.

32% Managers

Female Representation

Currently, 32% of managers are female, with a target of 45%.

34% Senior Management

Female Representation

34% of senior management are female, nearing the 35% target.

39% Salaried

Female Employees

39% of salaried employees are female, approaching the 45% target.

50 Apprentices

Female Recruitment Target

Targeting 50 female apprentices/technical trainees in construction roles.

Completed external D&I review in early 2022.
Established D&I Working Group and Council.
Formed Employee Panel to inform progress.
Implemented diversity training across the Group.
Achieved Living Wage Foundation accreditation.
Include all employees and subcontractors in Living Wage certification.

Articles

Press and Media

Careers Enquiries

Sustainability Team