Leasing Manager

Description

• Train and coach new and current leasing professionals.
• Develop and maintain Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, and knowledge of community policies.
• Accompany prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
• Inspect tour routes, models and show apartments daily to ensure cleanliness.
• Walk new resident through lease document at time of signing.
• Review prospect recorded phone calls in order to determine fair housing and company procedures and standards are being met.
• Scheduling leasing staff for 7-day work week.
• Review and audit lead tracking system to determine leasing consultants closing ratio.
• Compile and update listings of available rental units.
• Adhere to all fair housing laws.
• Process all applications in accordance with company policy and procedures, and notify prospect of results.
• Answering incoming calls in a cheerful and professional manner. Handle each call accordingly whether it is a prospect call or an irate resident that just moved in.
• Conduct weekly leasing staff meetings.
• Greeting prospective residents; determining the needs and preferences of the prospect and professionally present specific apartments while providing information regarding features and benefits.
• Update availability list daily in Yardi and communicate which units are rented
• Complete lease agreement and collect rental deposit. Be sure to print out hard copy for office files.
• Determining leasing staff monthly leasing goals.

Requirements

• General knowledge of Microsoft Windows based PCs
• Associate’s degree (A.A.) or equivalent from two-year College or technical school preferred; OR must have High School diploma or the equivalent.
• Experience with collaboration apps including Teams, Zoom & WebEx
• Physical Requirements- Must be able to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.
• Requires a valid Drivers License
• Demonstrate thorough knowledge and use of lead tracking system. Make follow-up calls to prospective Residents who did not fill out an application.
• Experience with Apple iOS devices
• Continue to hone professional sales and closing techniques.
• 5 year minimum experience working in property management environment, in sales, marketing, and customer service environment.
• Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint
• Must have previous management experience, managing a minimum of 2 staff members
• Understand credit reporting per Westminster Management specifications.
• Property management industry designations/certifications highly desired.

Benefits

• Live on-site and take advantage of our employee apartment discount
• Short-Term and Long-Term Disability
• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
• Receive $1k in contributions to the HSA medical plan for each employee who enrolls
• 401k Match-50% of the first 6%
• $2k Relocation Bonus
• Paid Time Off and more!
• Paid Life Insurance
• Obtain assistance for student loans as well as tuition reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance