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Service Manager - Residences at Lake Merritt
Udr - Opening Doors To Your Future
Manage property maintenance, repairs, and service team to ensure standards and efficiency.
8d ago
$28 - $34
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Oakland, CA
Field
Company Size
1,000 Employees
Service Specialisms
Property Management
Real Estate Investment
Development
Construction
Design
Architecture
Engineering
Consulting
Sector Specialisms
Program/Project Management
Training Services
Operations and Maintenance Support
Security
Administrative Personnel
Scientists
Professional Technical Staff
Maintenance
Role
What you would be doing
turn management
emergency repairs
preventative maintenance
service requests
utility management
smart locks
- Manage vacant apartment turn schedules.
- Manage and oversee pest control for all units holding third-party vendor accountable.
- Provide superior customer service to internal and external customers.
- Manage execution of emergency repairs from within service team or from third-party service vendor.
- Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers as needed based on supervisory status.
- Perform final walk for move-ins ensuring quality represents the company’s standard.
- Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
- Complete Cap Labor forms.
- Monitor batteries for smart locks and proactively replace as necessary.
- Comply with all Company policies and procedures related to employment.
- Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
- Manage equipment warranties and required follow-up.
- Review and approve Kronos timekeeping records for the direct reports at the community.
- Manage pool logs for vendor compliance.
- Approve time records and requests for time off as needed based on supervisory status.
- Provide inspections to all fitness equipment to ensure safe operation.
- Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
- Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
- Complete and or manage all community common area and resident service requests.
- Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
- Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
- Utility management for vacant apartments to ensure energy efficiency.
- Lead, direct, and supervise the service team in their day-to-day functions if applicable.
- Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
- Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
- Hire and train new staff and develop staff to maximize potential as needed based on supervisory status.
- Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
- Provide determination for interior vacant condition for items to be replaced, such as carpet.
- Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
- Manage ROI installations to include administrative prep, vendor coordination, etc.
- Immediately repairs or delegates repair of all mechanical or electrical equipment malfunctions, associate/resident/visitor injuries or accidents, or other safety issues to the appropriate individual(s) and recommends/initiates appropriate corrective actions.
- Serve as point person for questions on programming of controlled access areas within the community.
- Perform pre and post move out inspections, documenting and taking/attaching photos of unit condition.
- Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
What you bring
hvac
epa type ii
cfc certification
computer skills
maintenance experience
leadership
- High School Diploma or its equivalent preferred.
- Ability to effectively present information and respond to questions or resolve resident, vendor and contractor issues. Ability to work in conjunction with community management and associates. Must have effective verbal and listening communication skills. The ability to communicate information so others will understand.
- Minimum of four years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
- Must have and maintain a valid driver’s license unless otherwise noted.
- Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
- Ability to use a computer, a smart phone, and enter service ticket information into the service ticket system.
- Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
- Ability to proactively recognize and implement superior customer service to internal and external customers. Must know and follow the Fair Housing laws. Ability to examine and repair various types of service equipment. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must be EPA Type II certified: Type III or Universal may be required at some locations.
- Technical or vocational certificate and/or degree preferred.
- Skilled in the use of the internet, spreadsheets, databases, and word processing software. Ability to create, compose, and edit written materials.
- Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
- Experience supervising associates is preferred.
- Ability to exercise initiative, problem-solving and decision-making skills. Ability to work in a fast-paced environment and handle multiple projects simultaneously to meet deadlines. Ability and willingness to lead, take charge, and offer opinions and direction.
- Some locations require certification in pool operation (CPO).
- Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of an ability to follow proper safety techniques in accordance with OSHA, HVAC, Company, and community policies, procedures and standards to mitigate liability. Must know and follow the Fair Housing laws.
- Supplemental Term Life Insurance
- $28/hr. – $34/hr., depends on experience
- Medical Flexible Spending Account
- Dependent Care Spending Account
- 401(k) Plan with company match
- Lifestyle Spending Account
- Critical Illness Plan
- Medical, Dental, Vision Plans
- Voluntary Long Term Care Insurance
- Supplemental Short-Term Disability Insurance / AD&D Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
50,000 Units
Residential Portfolio
The company manages and maintains a vast network of residential units nationwide.
- Committed to offering well-designed, sustainable living spaces.
- Provides premium apartment communities across the United States.
- Has a strong presence in major metropolitan areas.
- Specializes in building, managing, and developing residential properties.
- Known for innovation in creating modern, eco-friendly living environments.
- Maintains high customer satisfaction while delivering value for investors.
- Regularly integrates technology into property management to enhance the resident experience.
- Part of a growing trend toward high-quality rental spaces.
22% Turnover Rate
Employee Retention
The company's associate turnover rate was significantly lower than the industry standard, indicating a strong focus on employee retention.
- Innovative and adaptive corporate culture
- Board integrates ESG into overall risk assessments
- Governance Committee oversees ESG disclosures and sustainability strategy
- ESG Committee led by CEO and senior officers implements and monitors ESG targets
38 Communities
Sustainable Building Certifications
Percentage of the portfolio with LEED or Energy Star certifications.
320+ Projects
Sustainability Initiatives
Completed projects focused on energy, water conservation, and waste reduction across various facilities.
630 EV Ports
Electric Vehicle Infrastructure
Expansion of electric vehicle charging stations, supporting clean transportation.
50k Metric Tons
Carbon Avoided
Cumulative reduction in greenhouse gas emissions through sustainable practices.
- Science-based emissions intensity reduction targets: Scope 1+2 by 40% and Scope 3 by 30% from 2020 to 2035
- Reduced Scope 1+2 emissions intensity by 20% since 2020, halfway to target
- Over 965,000 kWh of renewable energy produced onsite in 2024 across CA, DC, Seattle
- Retired over 146 million kWh in RECs since 2019
- 10.488 million gallons of reclaimed water used for irrigation in 2024
- Compensation for senior execs tied to sustainability metrics
- Net-zero aligned target implicit via science-based GHG reductions by 2035
4.33 Score
Diverse Hiring Metric
The company achieved a 4.33 out of 5 score in its internal hiring metric for including diverse candidates in the interview process in 2023.
- Partnership with National Diversity Council and DEI organizations in 2023
- Gender‑based compensation ratios and promotion metrics included in ESG disclosures
- Compensation analysis conducted in 2022 to ensure pay equity across associate base
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