Head Therapist, Clinique La Prairie

Description

• Enquires about guest’s medical conditions and allergies before providing spa services.
• Perform diverse types of medical wellbeing massages, beauty treatments, and wellness therapies, depending on guests' needs and preferences.
• Sustain proactive communication with guests during the treatment to personalize and adjust techniques as required.
• Maintain prominent level of professional standards.
• Carry out and monitor treatments where necessary thus ensuring the treatments are to the required standard, ensure specific treatments are adhered to standard guidelines.
• Provide a clean and safe environment within the wellness center in line with standard documentation, sequence of services, SOPs (Standard Operating Procedures) etc., thus adhering to UAE regulations.
• Being Brand Ambassador, communicating features and benefits of our treatments / programs / products beyond the basics to appeal to the customer’s needs, and generate sales.
• Ensure that all wellbeing therapists are fully trained in treatments, tasks, and by Clinique La Prairie service standards.
• Makes sure that all wellbeing therapist adhered to treatment procedures and sequence of services.
• Promptly liaise with maintenance, vendors, and management to resolve any building or equipment issues.
• Ensure all therapists comply with Clinique La Prairie training path. Keep practitioners’ files up to date.
• Leads with the example, clean and sanitize work areas, changing treatment room sheets, and sterilize all instruments and equipment after each use.
• Keep appropriate par stock on all inventory’s goods. Maintain and order wellbeing supplies and equipment promptly and efficiently while minimizing waste.
• Provide excellent patient / customer service with the ability to develop meaningful and loyal client relationships.
• Keeps Wellbeing treatment costing and Menu Matrix up to date. Responsible along with the Wellbeing Manager for keeping the "Cost of sales" expense line aligned to budget.
• Ensure treatment rooms are immaculately maintained linen, terry, and any equipment in the treatment room.
• Responsible for guaranteeing that guest journeys are always of a high standard, and to promote our treatments, membership, and wellbeing programs at every opportunity.
• Conduct daily operational checks to be completed as follows- treatment rooms, preparation rooms, storage rooms etc. to be checked and fully compliant, to be recorded, signed, and filled for future inspections
• To undertake health and beauty demonstrations and promotions as required.

Requirements

• Excellent communication, interpersonal and leadership skills
• Minimum 3 – 5 years’ experience in a similar role.
• International experience preferred.
• Perform necessary action to achieve retail sales targets through personal prescriptions and consultations. Constant training in product knowledge and working closely with our partners to create incentive programs that help achieve results.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance