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Merlo Cafe Manager
Downer Group
Managing a high-profile healthcare café, ensuring high standards in food/beverage service, staff presentation, and customer experience while leading a collaborative team and managing budgeting/reporting processes.
14d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birtinya, QLD, Australia
Onsite
Company Size
31,000 across 300+ sites Employees
Service Specialisms
Construction
Planning
Sector Specialisms
Transport
Utilities
Industrial
Energy
Role
What you would be doing
financial management
operations management
team leadership
compliance management
customer service
- Manage budgeting, cash handling, inventory, payroll, and reporting processes to optimise café performance and contribute to financial targets.
- Oversee the day-to-day running of the café, ensuring high standards in food and beverage service, staff presentation, and customer experience while meeting contractual and franchise obligations.
- Lead, train, and support a collaborative café team, delivering clear direction, ongoing coaching, and ensuring compliance with HR policies and performance standards.
- Uphold rigorous standards in workplace health and safety, food safety, and hygiene practices, ensuring all operations compliance requirements.
- Foster a welcoming environment with excellent customer service, maintain professional relationships with the landlord, and actively respond to feedback and concerns.
What you bring
leadership
business
communication
financial performance
hospitality
- Strong leadership and people management skills, with demonstrated ability to lead, develop, and coordinate a team effectively.
- Tertiary qualifications in hospitality, business, or equivalent operational management experience in a medium-sized organisation.
- Excellent communication and interpersonal skills, with the ability to build relationships and liaise confidently with staff, customers, and stakeholders.
- Sound commercial and operational acumen, including skills in planning, business operations, and financial performance.
- Proven experience in hospitality or service industry management, ideally with financial (P&L) responsibility and a strong focus on customer service.
- Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
- With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
- Training and development to support and diversify your career.
- Employee Assistance Program: professional support for you and your family when you need it most.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, per company's equal opportunity employer policy, encouraging applications from all backgrounds, including first nations people and those from culturally and linguistically diverse communities.
Company
Overview
AUD 12.6B Revenue
2023 Fiscal Year
The company generated significant revenue through its diverse service offerings in various industries.
AUD 280M Net Profit
2023 Financial Performance
Reflecting strong profitability across its operations in Australia and New Zealand.
AUD 7.4B Total Assets
2023 Asset Value
The company holds substantial assets supporting its infrastructure and service capabilities.
- Founded in 1933 by Arnold Fielder Downer, the company is headquartered in Sydney.
- It offers a wide range of services, including engineering, construction, infrastructure management, and resource-based services.
- Downer Group's comprehensive service offerings and extensive industry experience position it as a leader in delivering essential infrastructure and services across Australia and New Zealand.
- Safety is our first priority. Zero Harm to our people, communities and environment is embedded in our culture. We will leave a positive legacy for future generations.
- We build trust by delivering on our promises with excellence while focusing on sustainability, value for money and efficiency.
- We collaborate to build and sustain enduring relationships with our customers, our people and our communities, based on trust and integrity.
- We remain at the forefront of our industry by employing the best people and having the courage to challenge the status quo.
Net Zero by 2050
Emissions Target
Aiming to achieve net-zero emissions across all scopes, demonstrating a comprehensive commitment to sustainability.
50%.cut
Emissions Reduction Goals
Aiming to significantly reduce emissions across operational and supply chain activities by 2032.
50% Women
Board Representation
Women constitute 50% of the board, demonstrating significant gender parity at the executive level.
30% Workforce
Female Employees
30% of the total workforce are women, indicating progress towards gender balance in the company.
1.33% Pride
LGBTQIA+ Employees
1.33% of employees identify as part of the LGBTQIA+ community, reflecting the company's commitment to inclusivity.
- Women make up 18% of managerial employees and 20% of executives.
- Gender diversity targets updated in FY23: 40% women in workforce, 25% in management, and 28% in executive positions by 2026.
- 70% of employees are in Australia, 30% in New Zealand, and less than 1% international.
- 23% of employees are under 30, 45% between 30 and 50, and 32% over 50.
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