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Payroll Recovery Specialist
Cbre
Managing and recovering overpayments for UK and Ireland Payroll.
14d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
client delivery
root cause
recovery management
stakeholder engagement
service monitor
payroll guidance
- Build and maintain relationships with senior management teams, ensuring all relevant reporting is provided in a clear and timely manner
- Lead on conducting root cause reviews to proactively identify and implement solutions to reduce the number of employee overpayments
- Manage the recovery of overpayments to mitigate the financial impact to the business.
- Maintain clear records in regards to overpayments and recovery, to mitigate financial impact to the business
- Ensure engagement from key stakeholders, including the Payroll and Finance teams, to ensure processes are developed and followed consistently
- Update management information reporting to provide a clear insight into overpayments and recoveries
- Own and participate in various People Projects as required, providing subject matter expertise and operations input to requirements.
- Monitor status of each overpayment during the recovery process to ensure all repayment plans are settled in full, and recorded accordingly
- Proactively work with our payroll and finance teams to ensure good practice is adopted to ensure losses via overpayments are firstly prevented, and recovered in a timely way should they occur
- Liaise with ex-employees to ensure all overpayments on leaving are recovered in a timely manner
- Ensure clear lines of communication with business finance teams to confirm recovered monies
- Provide full and relevant information in relation to the recovery of overpayments on a monthly and ad-hoc basis
- Ensure all appropriate authorities are obtained during the recovery process
- Identify, make recommendations for and deliver service improvements using best practice, customer feedback and feedback from the team.
- Direct engagement with Business Account directors/contract directors to ensure recovery of overpayments and avoidance of issues moving forward.
- Act as a subject matter expert to provide payroll guidance on best practice and statutory obligation
- Develop and document payroll recovery processes, to ensure successful recovery and processing of overpayments
- Monitor the case management system, Service Now, to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates.
What you bring
hris
peoplesoft
servicenow
payroll
recovery experience
continuous improvement
- HRIS, PeopleSoft, ServiceNow experience is desirable
- Experience of working with Finance Teams, to ensure recovery amounts are correctly allocated
- Excellent understanding of Payroll and People processes as well as payroll legislation and statutory obligation
- Employee overpayment recovery experience
- Experience Working on continuous improvement projects
- Experience utilising a case management tool to manage and report on team workload
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- clear records in regards to overpayments and recovery, to mitigate financial impact to the business
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Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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