Building and maintaining relationships with key suppliers while staying up to date with industry developments
Ensuring accurate, timely product selection and technical advice in line with agreed turnaround times
Supporting ad hoc projects and contributing to working groups as required
Interpreting and communicating technical information across a broad product range, including split systems, multi-split systems, VRF, ventilation, heat pumps, and controls Coordinating technical resources and sharing product knowledge clearly with sales teams and colleagues
Providing high-quality technical support and customer service to internal teams and external customers, including Branch Managers, Internal Sales, Account Managers, and wider business functions
Working collaboratively with technical colleagues and sales teams to develop strong product and technical propositions
Requirements
air conditioning
google suite
problem solving
commercial awareness
customer service
industry experience
Understanding customer requirements and engineering value by recommending equivalent or alternative products across multiple manufacturers, balancing performance, availability, and cost
Good commercial awareness and the ability to support sales conversations
Strong problem-solving ability with a practical, solutions-focused mindset
Strong fundamental Air Conditioning knowledge with a technically minded approach
Confident using Google Suite and handling administrative tasks
Solid experience within the Air Conditioning Industry
Excellent customer service and communication skills
Organised, self-reliant, and comfortable working independently
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1797
Year Established
Traces its roots back to this year.
Serves a wide range of industries, from construction to home improvement.
Supports both large-scale projects and individual DIY enthusiasts.
Offers products for building, plumbing, heating, and timber.
Operates through numerous well-known brands and a vast network of branches across the UK.
Consistently delivers top-tier products and services for major infrastructure and residential projects.
Known for innovative solutions to meet the evolving industry needs.
Recognized for strong supply chain capabilities and customer satisfaction.
Culture + Values
Environment + Sustainability
80%, 63% by 2035
Carbon Reduction Targets
The company aims to reduce Scope 1 & 2 emissions by 80% and Scope 3 emissions by 63% by 2035, aligned with the Science-Based Targets initiative.
33% reduction
Scope 1 & 2 Emissions
Achieved a significant reduction in Scope 1 & 2 emissions by the end of 2023.
100% renewable
Electricity Usage
100% of operational electricity in the UK is sourced from renewable energy, contributing to significant carbon savings.
1.4M L, 3,500 t CO₂
HVO Fuel Savings
Switching to HVO fuel in 270 vehicles reduced diesel usage and achieved substantial CO₂ savings in 2023.
Switching up to 1,100 diesel forklifts to electric by mid-2024 (estimated reduction ~6,600 t CO₂/year)
Over 95% of operational waste diverted from landfill; using >30% recycled content in plastic packaging
11% of 2023 revenue from products with Environmental Product Declarations for embodied-carbon transparency
Partner of National Retrofit Hub, influencing retrofit planning and industry decarbonisation
Piloted full decarbonisation of one branch per business, installing solar PV, heat pumps, LED to inform rollout
Scope 3 emissions reduced 3% in 2023 and now 6% below 2020 baseline; ratio per revenue improved 28%