Technical Support Engineer – Air Conditioning

Description

• Building and maintaining relationships with key suppliers while staying up to date with industry developments
• Ensuring accurate, timely product selection and technical advice in line with agreed turnaround times
• Supporting ad hoc projects and contributing to working groups as required
• Interpreting and communicating technical information across a broad product range, including split systems, multi-split systems, VRF, ventilation, heat pumps, and controls Coordinating technical resources and sharing product knowledge clearly with sales teams and colleagues
• Providing high-quality technical support and customer service to internal teams and external customers, including Branch Managers, Internal Sales, Account Managers, and wider business functions
• Working collaboratively with technical colleagues and sales teams to develop strong product and technical propositions

Requirements

• Understanding customer requirements and engineering value by recommending equivalent or alternative products across multiple manufacturers, balancing performance, availability, and cost
• Good commercial awareness and the ability to support sales conversations
• Strong problem-solving ability with a practical, solutions-focused mindset
• Strong fundamental Air Conditioning knowledge with a technically minded approach
• Confident using Google Suite and handling administrative tasks
• Solid experience within the Air Conditioning Industry
• Excellent customer service and communication skills
• Organised, self-reliant, and comfortable working independently

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance