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Bell & Door Assistant Manager
Fontainebleau Las Vegas
Assist manager in overseeing bell and door services, ensuring guest hospitality
7d ago
$50,000 - $60,000
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Las Vegas, NV
Onsite
Company Size
500 Employees
Service Specialisms
Hospitality
Real Estate Development
Luxury Resort Management
Entertainment
Event Planning
Catering
Leisure Services
Guest Services
Sector Specialisms
Hospitality
Entertainment
Convention
Residential
Retail
Commercial
Luxury Services
Role
What you would be doing
scheduling
training
inventory
budgeting
reporting
guest service
- Coordinate work schedules and assignments to ensure adequate coverage
- Assist in training new members on bell and door procedures, guest service standards, and hotel policies
- Maintain accurate records of guest requests, luggage handling, and related information
- Assist in maintaining inventories of supplies and equipment, placing orders as needed
- Provide guidance and support to the team, fostering a positive and collaborative work environment
- Coordinate the flow of guest traffic, ensuring efficient handling of luggage
- Provide ongoing coaching and support to enhance the skills and performance of the team
- Ensure the organization and cleanliness of the lobby area and entrance
- Collaborate with the Bell & Door Manager on budgeting and cost control initiatives
- Anticipate guest needs and provide personalized service to enhance their overall experience
- Assist with luggage handling, storage, and retrieval for guests
- Prepare reports on guest service metrics, operational efficiency, and staff performance
- Assist in managing the day-to-day operations of the bell and door services
- Identify training needs and collaborate with the Bell & Door Manager to develop training programs
- Conduct regular performance evaluations and provide feedback to members
- Assist the Bell & Door Manager in recruiting, training, and supervising the bell and door staff
- Greet guests upon arrival and departure, providing exceptional customer service
- Ensure that all interactions with guests reflect the highest standards of hospitality
- Ensure compliance with safety and security protocols, including key control and access procedures
What you bring
skidata
hotsos
hms
microsoft office
high school
leadership
- Demonstrated ability in maintaining consistent, high-quality service levels
- Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast- paced environment
- Proven experience in a front service or guest services role within a luxury hotel or high- end resort, with previous supervisory experience preferred
- Minimum of one (1) year of experience in Front Services for a large-scale, luxury resort
- Excellent communication and interpersonal skills, with a polished and professional demeanor
- Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
- Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
- Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
- Proficiency in using front office and guest service systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
- Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- High School diploma or equivalent required
- Ability to maintain the confidentiality of sensitive guest and company information
- Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
- Proficient with Skidata, Hotsos and HMS a plus
- Ability to maintain composure when working in busy and stressful situations
- Highly motivated and energetic personality with a strong commitment to excellence in hospitality
- Work in a fast-paced, busy, and somewhat stressful environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment.
- With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences.
- Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region.
- The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities.
- Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces.
- A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.
- An environment that encourages a growth mindset, empowering individuals to explore their passions, showcase their skills, and engage in continuous learning.
- A culture that fosters the use of unique talents to advance both personal and team achievements.
- A program that acknowledges and celebrates those who consistently show commitment and contribute to the team's success.
- A commitment to innovation and the use of forward-thinking strategies to inspire and elevate every team member.
3 Green Globes
Sustainability Certification
The resort has achieved the highest certification from the Green Building Initiative, reflecting its commitment to sustainable design and operations.
3,644 Rooms
Energy-Efficient Accommodations
The resort features a massive-scale, energy-efficient design covering thousands of rooms, showcasing its dedication to sustainable resource management.
550K Ft²
Meeting Space
The resort offers expansive, sustainably designed meeting spaces that emphasize efficient energy use and environmental responsibility.
150K Ft²
Gaming Space
The resort's gaming and entertainment areas are built with sustainability in mind, ensuring responsible resource use across large-scale facilities.
- Commitment to responsible gaming includes staff education and policies aligned with Nevada and national councils to mitigate social impact.
- Equal opportunity employer: nondiscrimination across race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information or any legally protected characteristic.
- Actively recruit and retain a diverse workforce to drive innovation, collaboration, and success.
- DEI program provides access to growth opportunities to connect, share experiences, and drive positive change.
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