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Client Support Manager - Home Improvement
Goodleap
Managing client relationships and improving customer experience in home improvement financing industry using 'Big Data'.
16d ago
$24.04
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Roseville, CA
Office Full-Time
Company Size
600 Employees
Service Specialisms
Solar panels financing
Battery storage financing
Energy-efficient HVAC financing
Heat pump financing
Roofing financing
Window financing
Sector Specialisms
Solar
HVAC
Roofing
Role
What you would be doing
partner interaction
product knowledge
customer support
crm management
installer collaboration
fraud investigation
- Effectively interact with high profile partners
- Develop a comprehensive knowledge of GoodLeap products and attributes
- Help resolve any questions or concerns our existing customers may have
- Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
- Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Provide timely and effective support to clients via email, phone, and chat
- Provide our customers with world-class customer service
- Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
- Conducting monthly partner due diligence checks regarding Home Improvement Projects
What you bring
under pressure
problem solving
home improvement
time management
organizational skills
data analysis
- Ability to work well under pressure and manage multiple priorities effectively.
- Excellent problem-solving abilities
- Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)
- Time management
- Superior organizational skills
- Ability to analyze data and spot trends
- Ability to multitask
- Exceptional verbal and written skills
- Work independently and collaboratively
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company reserves the right to conduct background checks as required by law
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Company
Overview
- Founded with a mission to make homeownership and sustainable living more accessible.
- Pioneers in offering financing solutions for residential solar systems, energy efficiency, and home upgrades.
- Helps homeowners secure financing for clean energy solutions through partnerships with contractors and installers.
- Offers a range of flexible loan and lease options tailored to the needs of residential customers.
- Has expanded its product offerings to include solar, energy storage, and home efficiency projects.
- Works with a large network of contractors to provide homeowners with easy access to financing options.
- Recognized for enabling the transition to renewable energy by making sustainable home improvements more affordable.
- Fast, frictionless technology
- Transparent customer communication
- Data-driven business intelligence
- Empowering homeowners and contractors
- Partnering with GivePower nonprofit
$30B+ financed
Solar & Efficiency Solutions
Over $30 billion has been financed in solar and home-efficiency solutions since 2018.
12M+ COâ‚‚ offset
Carbon Emissions Offset
Systems financed have offset over 12 million metric tons of COâ‚‚ as of October 2023.
60MW target
Virtual Power Plant Capacity
Targeting 60 MW capacity by the end of 2025 for the GoodGrid Virtual Power Plant.
2M+ people benefited
Clean Water & Energy Impact
Deployed clean water and clean energy systems via GivePower, benefiting over 2 million people.
- Supports GoodGrid Virtual Power Plant: managing 5 MW capacity (~3,600 homes)
- Launched GoodGrid VPP to alleviate grid stress events and optimize distributed batteries
Dec 2022
Advisory Council Formation
A diverse advisory council consisting of notable leaders was established to oversee inclusion and diversity initiatives.
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