General Manager - 12 Endeavour Square, London

Description

• Conduct regular inspections of the building fabric and take appropriate action when required.
• To develop and maintain a positive image of the building in its location, ensuring that it has an image to match the Asset Management Strategy.
• Ensure adherence to policies, processes and procedures across the property.
• To implement and develop a premier properties approach to the management of the property.
• To liaise with local authorities as appropriate.
• To work with key stakeholders and external consultants in ensuring a maintenance and repair programme is in place.
• Be aware of, and ensure compliance with, CBRE’s Sustainability standards and set and implement an appropriate strategy for the Centre for environmental and Corporate Social Responsibility (CSR) obligations.
• Explore and generate new business opportunities/channels within the market place to ensure an increase in the commercial performance of the property.
• Explore opportunities to enable the Centre to provide superior service to occupiers’ e.g. consistent and visible level of occupier liaison.
• Recruit and select employees to ensure that the team structure and capability meets current and future needs and the achievement of budget and business plan targets.
• To proactively manage risk and deal with insurance issues on site.
• To produce regular reports to operational team as required.
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements.
• To ensure the property achieves the KPIs set by the client, in conjunction with other stakeholders.
• Create and implement a business plan and strategic direction in line with the Clients’ overall business objectives.
• To tender and place contracts for services relating to the site(s) and manage appointed contracts against agreed KPI’s. Ensure procurement is carried out in line with company policy.
• Understand the client’s investment objectives.
• Implement and support where necessary agreed Brand values.
• To implement recommendations from customer feedback provided through the premier properties annual customer survey.
• To chair where relevant tenant meetings, and to participate accordingly, both individual and group.
• To nurture and develop an effective working relationship with the tenants and ensure operational queries raised by them are dealt with efficiently.
• Manage and operate the property as a commercial business venture in accordance with the agreed Asset strategy.
• To be responsible for Health and Safety compliance on site, and the maintenance of records and the Meridian system.
• To be responsible for Environmental management on site, in compliance with CBREMS/client policies.
• To be responsible for the drafting, control and reporting of service charge budget and expenditure for the site(s) in accordance with the agreed KPIs and RICS Service Charge Code.
• Develop and foster a “partnership” approach and maintain regular liaison with occupiers, both formally and informally, through tenant/merchant association meetings in order to drive sales, optimise performance and ensure feedback on tenant performance is provided.
• Maintain an up to date knowledge and awareness of market practices and legislation affecting centre management, adopting a proactive approach to changing market conditions.
• Conduct regular performance reviews with the team, to include setting and reviewing of objectives and development plans. Where relevant, ensure performance management process is implemented in a timely manner.
• Ensure occupier welcome packs and guides are produced, maintained and distributed as appropriate. This should include shopfitting and fit out design, operational issues and centre rules and regulations to all new occupiers, assignees, sub-lessees etc.
• Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, as required.
• Oversee the delivery of an agreed marketing strategy and liaising with the tenants/merchants associations as required.
• To manage major work programmes on site, acting as the liaison point for all parties involved.
• Through the provision of high standards of customer facilities, services and bespoke initiatives promote customer loyalty by exceeding customer expectation, encourage repeat visits and increase customer dwell time and spend.
• Regularly monitor and report on competition activity within the catchment area affecting the Centre including reviewing any significant planning applications submitted to the local planning authority.
• Know and be able to apply legislation and policies relating to Health and Safety.
• Inform surveying colleagues of any matters regarding the local/regional economy, transportation and planning issues that may affect the Centre.
• Participate in and influence local community matters for the benefit of the Centre through local chambers of trade and other relevant bodies.
• To liaise with local authorities as appropriate
• To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
• Maintain and review as necessary, the Centre Disaster Recovery and Major Incident Management Plan, ensuring occupiers and team are fully briefed on evacuation and emergency procedures and, in the event of a major incident occurring, to comply with relevant internal procedures.
• Identify and implement plans to ensure the development of the team, including succession planning and training activities.
• Ensure surveying colleagues are appraised of requests for tenant alternations, approving as appropriate, tenant applications for minor alterations and ensuring all works are carried out in accordance with the consent granted.
• To monitor all activities relating to the site(s), reporting and taking action as appropriate.

Requirements

• Up to date knowledge of legislation relating to property management.
• Able to build and maintain client relationships as well as other parts of the wider team.
• Be able to specify services, tender contracts and select service providers.
• Experience of delivering financial targets.
• Ability to work with a broad spectrum of internal and external contacts.
• Understand insurance relating to buildings and the FSA regulations.
• Proven track record of developing and effectively managing a team.
• Proven ability to understand and interpret the local market environment and formulate business development plans accordingly.
• IOSH (NEBOSH, preferred).
• Know and be able to apply legislation and policies relating to Environmental protection.
• Understand the law relating to TUPE.
• Able to build and maintain supplier relationships.
• Able to build and maintain tenant/customer relationships.
• Proven track record in large property, Centre or Retail Management or a service driven environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance