Venture Solar
Full‑service design, installation and monitoring of residential solar energy systems in the Northeast.
Lead O&M for residential solar/roofing, overseeing service, warranty claims, and team performance.
20 days ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Stamford, CT
Office Full-Time
Company Size
300 Employees
Service Specialisms
Solar panel installation
System design
Consulting
Financing
Maintenance
Sector Specialisms
Residential
Commercial
Energy
Solar
Role
Description
remote troubleshooting
case management
technical escalation
dispatch coordination
kpi tracking
service oversight
- Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
- Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
- Complete company reports on findings from field appointments for issues like roof leaks and installation damage
- Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
- Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
- Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
- Maintain accurate documentation of service history, resolutions, and parts usage.
- Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
- Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
- Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
Requirements
solar pv
leadership
inverters
nabcep
crm
remote diagnosis
- Excellent communication skills — must translate technical details to customers and internal teams
- 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
- Strong leadership experience managing technicians and service workflows
- Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
- NABCEP certification or roofing trade certification a strong plus
- Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
- Proven ability to remotely diagnose solar production issues, error codes, and communication faults
- 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
- Valid driver’s license and clean record (occasional field visits may be required)
Benefits
- Professional development and training
- Paid time off + holidays
- Opportunity to grow with a fast-scaling solar + roofing leader
- Full benefits: health, dental, vision, 401(k) with match
- Competitive salary (commensurate with experience)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2024 Inc.
Inc. 5000 Recognition
Ranked on the list after achieving exceptional revenue growth.
212% Growth
Three-Year Revenue Surge
Experienced rapid revenue expansion over three years.
$20M+ Annually
Annual Revenue
Generates over $20 million in revenue annually.
1,000+ Reviews
Customer Satisfaction
Accrued over 1,000 five-star customer ratings.
- Brings decades of hands-on energy experience to homeowners.
- A 300-strong, in-house expert team serving the Northeastern U.S.
- Offers sleek, symmetrical rooftop solar systems and single-day installations.
- Provides advanced home energy monitoring solutions.
- Specializes in residential and commercial solar with utility-grade performance.
- Installs USA-made panels backed by 25-year warranties.
- Offers zero-down financing options.
Culture + Values
- We’re very driven, motivated by a unified cause of bringing solar to as many homes as possible.
- We’re a diverse group of people, coming from different backgrounds, creating a fun environment.
- Our work culture is dynamic, we have spirited conversations and everyone takes initiatives to do something great every day.
- We do all of our work in-house, which assures our customers get the best possible service combined with the best technology in the world.
Environment + Sustainability
Six Years
NYSERDA Platinum Status
Achieved NYSERDA Quality Solar Installer Platinum Status consecutively.
300 Professionals
Clean Energy Adoption
Contributed to clean energy adoption across trained in-house professionals.
- Operates a full‑service design, installation and monitoring of solar energy systems, servicing multiple Northeastern states including MD.
- Has installed high‑efficiency solar systems optimized for energy, advanced in‑home monitoring controls, and offers unbeatable warranty.
- No publicly stated net‑zero emissions target date found.
Inclusion & Diversity
4.3/5
Glassdoor Diversity & Inclusion Rating
The company's diversity and inclusion efforts have been rated 4.3 out of 5 stars by employees.
167 reviews
Employee Reviews
The diversity and inclusion rating is based on feedback from 167 employee reviews.
- a diverse group of people, coming from different backgrounds.
- Gender-related breakdown not publicly disclosed.