Customer Service Administrator - 6-month contract

Description

• Managing personal time schedule and productivity.
• Contacting Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages, using the CRM portal.
• Managing incoming communication by telephone, email or post from Customers, Retailers or Service Partners and present Liebherr in a positive manner at all times.
• Working as a member of the team assisting and supporting department colleagues as well as other departments when required.
• Providing support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations.
• Supplying operating manuals and information to Customers or Retailers upon request.
• With support from Technical, identifying problems and parts required to resolve product issues and place orders in the relevant systems.
• Suggesting ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
• Taking ownership and handle the Customer journey through to complete satisfaction.
• Providing quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments an order.
• Initiating follows up and achieves tasks requested by other colleagues in the team.

Requirements

• Experience in Customer Service or similar role.
• GCSE or equivalent grades in four or more subjects including English language
• Excellent communication skills both verbal and written, complete with patience and empathy.

Benefits

• Training and personal development
• Secure and progressive work environment.
• The opportunity to work with an industry-leading manufacturer.
• Competitive salary and benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance