Technical Service Manager at Daikin Comfort in Edmonton, Alberta, Canada | Kablio

Role

Description

field reporting

reliability analysis

warranty oversight

technical training

service bulletins

remote troubleshooting

Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity.
Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership.
Provides technical expertise for product reliability investigations.
Provides oversight for warranty unit replacements, and labor allowance dollars.
Train & Audit Independent Distributor trainers and technical managers, when required.
Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region.
Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, start up, Commissioning, Service & Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity.
Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates.
Service Bulletin support to internal and external customers and provides implementation of corrective action plans.
Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation.
Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions.
Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.

Requirements

hvac cert

office365

5 years

high school

customer service

problem solving

Ability to climb ladders and lift 50lbs.
Ability to prioritize and facilitate multiple projects to a high degree.
Excellent customer service, relationship management and interpersonal skills.
Excellent written and verbal communication skills.
Excellent organizational, time and project management skills.
High School Diploma or GED equivalent
Minimum 5 years technical support experience required.
Rational strong work ethic and integrity are required for this fast-paced environment.
HVAC training/certification required
Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint
Minimum 1-year technical training experience preferred.
Self-motivated with attention to detail.
Ability to de-escalate customer issues with calm demeanor and problem-solving.
Possess strong business and technical acumen.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

applicants must be legally authorized to work in canada; no employer‑sponsored work authorization will be provided now or in the future.

Security clearance

Information not given or found

Company

Overview

100 Years

Years of HVAC Experience

The company has a rich history rooted in a century of HVAC innovation.

2022 Rebranded

Year of North American Rebranding

The company rebranded in North America, unifying residential and commercial solutions.

280M Units

Units Globally

The company has showcased its impact with over 280 million units globally.

400+ Patents

Global HVAC Patents

Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.

Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Culture + Values

Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
Boldly take on challenging situations with full conviction of your potential.
Refine and enhance your strengths and expertise until you excel in your field of expertise.
Learn humbly from others who have different thoughts, values, and experiences.
Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
Fulfill your roles and responsibilities, and work together towards achieving goals.
Respect each person, unleash your infinite potential, and embrace healthy competition.

Environment + Sustainability

96% Water Recycling

Closed-Loop Water System

Recycles up to 96% of process water, significantly reducing water consumption.

40,000 Tons Recycled

Annual Scrap Material Recycling

Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.

400,000 kg Refrigerant Avoided

Reclaimed Refrigerant Program

Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.

-30% to -50% GHG Targets

Global Environmental Vision 2050

Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.

Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
Composts 1,000 lb of food waste monthly.
Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.

Inclusion & Diversity

People‑Centered Management: belief in individuals’ potential as source of competitiveness.
Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.

Articles

Heating & AC Solutions

Daikin One smart home control

Indoor Air Quality

Financing & Rebates

Role

Description

field reporting

reliability analysis

warranty oversight

technical training

service bulletins

remote troubleshooting

Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity.
Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership.
Provides technical expertise for product reliability investigations.
Provides oversight for warranty unit replacements, and labor allowance dollars.
Train & Audit Independent Distributor trainers and technical managers, when required.
Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region.
Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, start up, Commissioning, Service & Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity.
Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates.
Service Bulletin support to internal and external customers and provides implementation of corrective action plans.
Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation.
Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions.
Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.

Requirements

hvac cert

office365

5 years

high school

customer service

problem solving

Ability to climb ladders and lift 50lbs.
Ability to prioritize and facilitate multiple projects to a high degree.
Excellent customer service, relationship management and interpersonal skills.
Excellent written and verbal communication skills.
Excellent organizational, time and project management skills.
High School Diploma or GED equivalent
Minimum 5 years technical support experience required.
Rational strong work ethic and integrity are required for this fast-paced environment.
HVAC training/certification required
Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint
Minimum 1-year technical training experience preferred.
Self-motivated with attention to detail.
Ability to de-escalate customer issues with calm demeanor and problem-solving.
Possess strong business and technical acumen.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

applicants must be legally authorized to work in canada; no employer‑sponsored work authorization will be provided now or in the future.

Security clearance

Information not given or found

Company

Overview

100 Years

Years of HVAC Experience

The company has a rich history rooted in a century of HVAC innovation.

2022 Rebranded

Year of North American Rebranding

The company rebranded in North America, unifying residential and commercial solutions.

280M Units

Units Globally

The company has showcased its impact with over 280 million units globally.

400+ Patents

Global HVAC Patents

Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.

Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Culture + Values

Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
Boldly take on challenging situations with full conviction of your potential.
Refine and enhance your strengths and expertise until you excel in your field of expertise.
Learn humbly from others who have different thoughts, values, and experiences.
Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
Fulfill your roles and responsibilities, and work together towards achieving goals.
Respect each person, unleash your infinite potential, and embrace healthy competition.

Environment + Sustainability

96% Water Recycling

Closed-Loop Water System

Recycles up to 96% of process water, significantly reducing water consumption.

40,000 Tons Recycled

Annual Scrap Material Recycling

Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.

400,000 kg Refrigerant Avoided

Reclaimed Refrigerant Program

Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.

-30% to -50% GHG Targets

Global Environmental Vision 2050

Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.

Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
Composts 1,000 lb of food waste monthly.
Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.

Inclusion & Diversity

People‑Centered Management: belief in individuals’ potential as source of competitiveness.
Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.

Articles

Heating & AC Solutions

Daikin One smart home control

Indoor Air Quality

Financing & Rebates