Field Service Engineer

Description

• Carry out complex diagnosis to determine the likely cause of reported Engine problems both mechanical and Electrical including aftertreatment systems using Perkins EST and specialist diagnosis equipment. Update the customer with any information for the work required. Provide a comprehensive detailed report to allow Diperk to construct a quote as requested by the customer. (25%)
• Working directly with customers.
• Communicate with customer / End user to ensure knowledge of customer procedures, adhere to site requirements. Provide an estimate of arrival time. (10%)
• Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Diperk supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures.
• Perform Pre task assessments to ensure the site and tasks performing are safe and in line with the Diperk/Finning safety standards (20%)
• Undertake Major overhauls, minor repairs, and Preventative Maintenance service work on the Perkins engines to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. (25%)
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. (10%)

Requirements

• Good interpersonal skills and ability to build positive relationships across all levels of the business.
• Effective problem solver with strong analytical skills
• Heavy Earth Moving equipment operating.
• 5 years’ experience in a field service environment.
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Ability to follow processes and best practices.
• Engineering qualification at NVQ level 3 or equivalent
• High attention to detail required.
• Warranty Processes. (Desirable)
• Being available to support a call out Rota for out of hours breakdowns and service requests from our customers, being available for overtime and travel throughout the UK with occasional overnight stays (10%)
• Field-based diagnosis tools and equipment is essential
• In depth knowledge of Diesel engines.
• Commissioning processes (Desirable)
• Full UK driving Licence.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance