Communication Officer (Customer)

Description

You’ll also collaborate with our Digital Communications & Brand Team to plan and deliver multi-channel campaigns, manage content across our digital platforms, and ensure all communications reflect Hyde’s tone of voice, visual identity, and accessibility standards.

As a Communications Officer at Hyde, you will work closely with operational teams, senior leaders, and colleagues across the Communications function to turn complex information into accessible, impactful content. You’ll play a key role in shaping messages that encourage positive customer behaviours, promote the use of digital and self-service channels, and support the delivery of a modern, trusted, and customer-focused organisation.

Hyde is looking for a Communications Officer (Customer) to help deliver clear, consistent, and engaging communications that strengthen customer understanding, improve satisfaction, and support our organisational priorities.

• Provide expert advice on messaging, tone, and format to help colleagues communicate effectively internally and externally.
• Translate complex legal, financial, or strategic information into simple, relevant content for customers and stakeholders.
• Support the development of creative and multimedia materials to enhance campaign reach and impact.
• Work with Operational Services teams to understand their goals and produce clear, accessible communications tailored to the right audiences.
• Support media activity including drafting statements, responding to press enquiries, and engaging with sector and local media.
• Help plan, schedule, and coordinate communications activity to ensure timely and consistent delivery across the organisation.
• Act as a brand ambassador, ensuring all content meets Hyde’s brand and accessibility standards.
• Collaborate with the Digital Communications & Brand Team to create and update content for the website, intranet, social media, and other digital channels.
• Produce professional communications for digital platforms, reports, emails, presentations, campaigns, and events.

Requirements

• Experience with media relations, including drafting statements and building relationships with journalists and sector media.
• Excellent writing and editorial skills, with the ability to produce high-quality content tailored to different audiences.
• Strong collaboration and interpersonal skills, with the confidence to advise senior leaders.
• Write high-quality copy that reflects Hyde’s tone of voice and adapts to different channels and audiences.
• Work flexibly as part of the wider Communications Team.
• Proven experience delivering strategic communications across multiple channels.
• Experience supporting internal and external events aligned to organisational priorities.

Benefits

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

£47,000 - £50,000

• Generous holiday allowance
• Hybrid working options available
• Support for learning and career development
• Award-winning flexible benefits platform
• Life assurance
• Excellent pension scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance