Repairs Coordinator

Description

We're looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

• Provide administrative support across departments and ensure databases and documentation are kept up to date.
• Maintain effective communication with internal teams, residents, and external contractors.
• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates

Requirements

This role is based from our Northampton office on a full-time basis, on successful completion of your probation there will be the option to work 2 days remotely.

• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent communication and customer service experience
• Knowledge of property maintenance and housing sector regulations is desirable.
• Proficient in Microsoft Office and housing management or scheduling systems.
• Proven experience in a repairs or maintenance coordination role.

Benefits

• 25 days holiday, and an additional day for every year's service (up to five years)
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Annual discretionary bonus scheme.
• Study support package, helping you achieve your personal and professional development ambitions.

Training + Development

Interview process

Visa Sponsorship

Security clearance