Description

• Assists in the development of and ensures execution of all maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
• Work with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support. Address necessary issues to keep unsatisfactory performance, disruptions, and discontent to a minimum. Maintain effective two-way communications between you and your staff and the client.
• Responsible for identifying and implementing projects on a national or regional scope that will drive process improvement and/or streamline business processes.
• Oversight of mail room and office services operations, work environment, and space utilization management.
• Ensure that appropriate disciplines and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
• Ultimately responsible for continual communication / interaction with the Client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the property(ies).
• Manage facilities staff and ensure continuous service to building(s).
• Develop and administer the Property Operating Plan and Budget for the property, subject to the approval of the VP, Account Manager.
• Responsible, at all times, for providing staff members, building tenants and client’s with premium customer service.
• Process necessary paperwork to ensure proposed salary increases are warranted and effective in a timely manner. Ensure equal opportunity exists within department, as relative to opportunities, development and salary levels.
• Collaborate with client on Green Initiatives.
• Administer programs that effectively measure customer satisfaction with internal / external clients and vendors. Address problems or issues with staff providing seamless service to clients and vendors.
• Participates in the selection of contract services, vendor negotiation of service agreements and day-today monitoring of vendor performance, including mail service, reprographics, copier and print services to assure full compliance with standards established within the service agreement.
• Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management.
• Collect and analyze reports addressing operational data. Data may be required to provide accurate and current assessment of facility management objectives to clients and senior management.

Requirements

• Ability to handle multiple projects and make decisions
• Certified in facilities management and IFMA designation as Certified Facility Manager, not required but desirable
• Knowledge of computers
• Bachelor’s degree; Professional certification (e.g. CFM) is preferred
• Participation in recognized professional association (e.g. IFMA)
• Minimum 5 years previous facilities management experience
• Strong oral and written communication skills

Benefits

• Generous paid time off
• Generous healthcare
• Bright Horizons back-up care program
• Opportunities to network and connect
• Education reimbursement
• Referral Program
• Industry leading Parental Leave Policy (up to 16 weeks)

Training + Development

Interview process

Visa Sponsorship

Security clearance