Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
Ensuring that all Health and Safety requirements are adhered to.
Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
Providing a professional front of house service and dealing all visitors in a friendly manner.
Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
Welcoming new Homeowners and supporting them to settle into their apartments.
Requirements
communication
resilience
problem solving
microsoft word
outlook
customer service
Excellent communication skills with a real “can do” attitude.
Be resilient and can problem solve effectively.
A good level of computer literacy including Microsoft Word and Outlook.
Extensive experience in a professional customer service orientated position.
Benefits
Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1977 Founded
Year of Establishment
The company was established in 1977 by its founders, marking the beginning of its pioneering work in private retirement housing.
1,300 Developments
Retirement Housing Portfolio
The company has constructed and managed over 1,300 retirement developments across the UK, showcasing its extensive reach.
£725M Revenue
Annual Financial Performance
In 2019, the company achieved a revenue of £725 million, highlighting its significant financial performance.
5-Star Rating
Customer Satisfaction
The company has received a full five-star customer satisfaction rating annually since it was awarded, reflecting high customer satisfaction.
They focus on brownfield town‑centre sites close to amenities, combining construction, property sales, management, and tailored support services.
Notably, they remain the landlord and managing agent on all developments built since 2010, ensuring consistent quality and oversight.
In 2020, they were acquired by Lone Star Funds in a £647 million deal, later partnering with Macquarie and John Laing to finance a rental portfolio.
Culture + Values
Respect for people and communities
Acting with integrity and transparency
Creating an environment where people thrive
Building trust through consistent and reliable performance
Encouraging innovation to improve and evolve
Environment + Sustainability
2030
Net Zero Carbon Target
Aiming to achieve net zero carbon emissions by 2030 through strategic reductions and innovations.
Reducing carbon emissions across the business
Implementing energy-efficient measures in developments
Focus on reducing waste and increasing recycling rates
Use of sustainable building materials
Monitoring and improving water and energy usage in buildings