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Grounds Keeper
Vest Residential
Maintains community grounds, handles minor repairs, and supports resident services.
6d ago
Junior (1-3 years), Entry-level
Full Time
Charlotte, NC
Onsite
Company Size
50 Employees
Service Specialisms
Property Management
Asset Optimization
Resident Experience
Due Diligence Services
Renovation Management
Development Consulting
Sector Specialisms
Residential
Multifamily
Property Management
Asset Optimization
Renovation Management
New Development
Portfolio Growth
Financial Forecasting
Role
What you would be doing
safety reporting
lock replacement
trash removal
service requests
community inspection
resident notices
- Complies with VEST’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
- Practices proper safety techniques per Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment functions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Inform appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests, and others.
- Removes trash and remaining items from vacant apartments before starting the make-ready process, transfers trash to the dumpster or storage area as applicable, and cleans and maintains storage areas.
- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate methods (s) to obtain business and professional information, and applies knowledge and practices to the area(s) of responsibility. Groundskeeper.
- Change all locks in accordance with the property’s policy and ensure gates to all pool areas are working according to codes and safety standards.
- Distribute notices and communications to residents as necessary.
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Completes assigned minor and routine service requests as requested by the Service Supervisor and/or Community Manager and assists the make-ready specialist in the turn process.
- Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
- Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times.
What you bring
customer service
high school
driver's license
logical thinking
flexible schedule
physical ability
- Demonstrates customer service skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
- Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
- Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Incumbents work both in and outside of apartment buildings and in all areas of the property, including amenities.
- Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
- Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
- Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
- Incumbents must be able to work a flexible work schedule, which includes taking “calls” during evenings, weekends, and holidays.
- High School diploma, GED, or related experience and/or training.
- Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
- Incumbents must have valid driver’s licenses to operate a golf cart on the property.
- Demonstrated ability to apply principles of logical thinking to define and correct problems.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
- Driving transformative change in residential real estate.
- Building and managing high-quality residential communities.
- Creating exceptional living experiences for residents.
- Excelling at acquiring and developing properties in key markets.
- Specializing in multifamily development and property management.
- Delivering above-market returns for investors.
- Improving the quality of life for residents.
- Committed to excellence and innovative approaches.
- Resourcefulness: Take charge mentality; ‘Don’t wait, act.’ Operate with a ‘find a way’ mindset.
- Intentionality: Strategic connections, lasting impact. Quality relationships over quantity of clients.
- Connection: Our strength is in bonds we share. United we thrive.
- Transparency: Accountability in every action. Full accessibility and visibility, no surprises.
- Innovation: Advanced technology meets thoughtful care. Deliver results with a high touch, high tech approach.
- Reputation (Ownership): We build trust by respecting each other, residents, and the properties we manage.
50% Reduction Target
Greenhouse Gas Emissions
The company aims to reduce Scope 1 & 2 greenhouse gas emissions by 50% across its portfolio by 2030.
66% Emissions Reduction
Achieved Since 2019
The company has achieved a 66% reduction in Scope 1 & 2 emissions since 2019 as of 2023.
83% Green Certified
Multifamily Communities
83% of managed multifamily communities are Green Building Certified as of August 2024.
100% Renewable Energy
Electricity Procurement
The company procures 100% of operationally controlled electricity from renewable sources in its wholly-owned portfolio since 2021.
- EV charging available at 65% of properties, target 100% by 2030.
- 100% of leases include a Sustainability Addendum as of 2023.
- Reduced water consumption 3% since 2020; target 20% reduction by 2030.
- 16.8% of non-hazardous waste diverted from landfill in 2023.
- Pathway includes measuring/disclosing 100% Scope 1 & 2 and >90% Scope 3 emissions, energy efficiency, renewables, and offsets.
51% Female Managers
Management Gender Equality
The company achieved gender equality at the management level ahead of schedule, surpassing the original target for 2025.
20% Spend Increase
Supply Diversity
The company increased its spend with minority and women-owned suppliers by approximately 20% in 2023.
- Board composition as of mid-2023: 33% female, 44% racially/ethnically diverse
- Achieved gender equality at management level three years ahead of 2025 goal
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