Security Service Technician

Description

• Configure unmanaged network POE switches, and work with managed switches with the customer IT department
• Use test equipment such as multimeter’s, cable testers, and toners to test and repair circuits and sensors while following wiring and system specifications
• Mentor and develop peer Service Specialists assigned to your team with lesser knowledge and experience
• Interface with customer personnel developing relationships and demonstrating systems; providing training as needed
• Collaborate with all Associates to uphold the company’s mission and values
• Use technical manuals, your peers, and interface with manufacturer’s technical support to troubleshoot problems
• Use technology to document not only the status of the repair, but record video clips or pictures into the system as a means to provide the office with a visual representation of the before and after of the repair in case the customer were to call and ask questions.
• Complete small add on’s for the customer and bill for those services.
• Read and review architectural drawings, customer site specific specifications, and installation manuals from the original installation to determine the best method for the repair
• Provide daily and weekly reports to Brady management
• Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
• Configuring network devices

Requirements

• Must possess 1 or more manufacturer certifications in fire alarm systems that are current
• Able to determine maintenance versus non maintenance, or out of warranty repairs and bill when needed while informing the customer up front of the charges before initiating those repairs.
• Must possess 3 or more manufacturer certifications in access control that are current
• Ability to pass drug screening
• Familiarity with applicable software such as
• Preferred certifications in the following:
• Material handling demands include lifting from floor level to overhead, with occasional lifting up to 50 lbs. and frequent lifting up to 25 lbs., placing the position in the Medium Heavy Physical Demand Classification (PDC).
• Fire Alarm: Firelite, Vigilant, EST, Simplex, Autocall, or similar systems
• Softwarehouse 9000
• Must be able to talk and hear.
• Must be able to work overtime/weekends as required
• Must possess North Carolina Alarm Registrant within 30-days of hire
• Access Control: Open Options, Software House, Amag, S2, Kantech, Brivo, or similar systems
• Ability to carry, set up, and work off A-frame and extension ladders.
• Occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping.
• Must be able to work an on-call basis periodically
• Travel 20% of the time as required
• Knowledge of networking LAN, WAN and mesh devices
• Must possess 1 or more manufacturer certifications in intrusion detection systems that are current
• Ability to prove US employment eligibility
• Wiring, either repair or new of our installed systems shall conform to NEC70 or any other applicable codes and standards
• Must possess OSHA 30
• Familiarity with IPv4 and IPv6 IP addresses, MAC ID’s, and how they interact with servers and field devices
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• High school or general education degree (GED)
• Able to run horizontal and vertical EMT, ENT, or rigid conduit per NEC70 for repairs out in the field
• CCTV: Exacq, Milestone, Video Insight, Avigilon, or similar systems
• Education from an accredited Electronic Trade School
• Must possess a valid driver’s license
• Ability to pass a background check for North Carolina State Alarm Licensing
• Must possess 3 or more manufacturer certifications in CCTV systems that are current
• Proficiency with computer devices (including smart phones) and working knowledge of Microsoft Office and Apple iOS software
• 4+ years of maintenance or installation experience in security systems or relevant field

Benefits

• Open Options

Training + Development

Interview process

Visa Sponsorship

Security clearance