Customer Service Specialist at Techo-Bloc in Saint-Hubert, Quebec, Canada | CAD60,000-70,000 | Kablio

Role

Description

customer support

order management

issue resolution

inventory management

delivery coordination

needs analysis

Respond to inquiries about product availability, offering smart alternatives and solutions.
Process and manage customer orders from across Canada and the U.S. via phone, email and online platforms.
Follow up on outstanding orders and proactively resolve issues.
Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.
Handle inventory transactions and logistics using internal systems and tools.
Coordinate with the Sales and Marketing teams to ensure timely product deliveries.
Analyze customer needs to propose cost-effective, time-saving solutions.

Requirements

bilingual

multitasking

microsoft office

dynamics ax

detail-oriented

communication

Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Bilingual fluency in French and English (essential for serving both Canadian and U.S. customers).
Familiarity with Microsoft Office (Excel and Word); experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train!
A positive, solutions-focused mindset and attention to detail.
Techo-Bloc branded swag
Strong communication skills and a drive to learn.

Benefits

Group insurance & RRSP with employer contribution
Flexible start date, possibility of starting early 2026 **
Employee Recognition Events
Training & Development Programs
Healthy snack-filled kitchens
Inhouse leadership development and coaching
Free parking
Considerable referral bonuses
24/7 telemedicine & Employee Assistance Program (EAP)
Discounts on Techo-Bloc’s products

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

36 Years Old

Company Age

The company was founded in 1989, marking over three decades of growth and innovation in the concrete hardscaping industry.

$45M Plant

Investment in Expansion

A significant investment was made in establishing a $45 million manufacturing plant in South Carolina to expand market reach.

500+ Retail Outlets

Retail Network

The company distributes its products through over 500 retail outlets across multiple locations.

Hundreds of Dealers

Dealer Network

The company collaborates with hundreds of dealers to provide its products and services to customers.

Its narrative blends artistry and innovation—turning concrete into elegant pavers, slabs, walls, steps, caps and edges.
From its first plant to current operations spanning multiple Canadian and U.S. facilities, the company invested in cutting-edge manufacturing and R&D.
Typical projects range from residential patios and retaining walls to commercial plazas and outdoor kitchens.
Sector specialisms include Residential, Commercial, Infrastructure and Buildings hardscape applications.
A standout fact: it offers a lifetime transferable warranty.

Culture + Values

Commitment to quality
Innovation at the core
Customer satisfaction
Sustainability in every decision
Teamwork and collaboration
Accountability and responsibility

Environment + Sustainability

Net-zero by 2050

Emissions Target

Aim to achieve net-zero emissions in all operations by the year 2050.

Use of sustainable materials in production
Implementation of energy-efficient manufacturing processes
Continuous reduction of carbon footprint in operations
Emphasis on recycling and reducing waste
Commitment to environmental responsibility in all areas of business

Inclusion & Diversity

Articles

Engineering Support Services

Commercial Services

Commercial Creator's Kit

Contractors Resources

Techo-Bloc expands U.S. facility

Reddit on Techo‑Bloc support